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Terms and Conditions - Mass Storage NMSO #E60EJ-11000S/xxx/EJ

Table of Contents

PART 1: Standing Offer – Mass Storage Systems

PART 2: Resulting Contract Clauses

Annexes

PART 1 RESULTING STANDING OFFER CLAUSES

1.1 OFFER

  1. The Offeror named on page 1 of this National Master Standing Offer (NMSO) offers to supply, deliver, configure, install (if required by a Call-up), provide documentation, provide warranty/maintenance service and technical support for the System(s) and other Products subject to this Standing Offer, all according to the prices, terms and conditions of this Standing Offer, as and when an Identified User or PWGSC orders Products in accordance with this Standing Offer.
  2. The Offeror offers to deliver all Products in accordance with the Default Configuration, as defined in the Annex entitled "List of Products", unless the Call-up specifically requests changes to the Default Configuration.
  3. Unless otherwise expressly provided for in this Standing Offer, the Offeror agrees to supply only goods/services authorized for supply under this Standing Offer on the date the Call-up is issued, without variation or substitution. The Offeror acknowledges that only Products listed on the CAG website on the date the Call-up is issued may be supplied, unless otherwise advised by the Standing Offer Authority.
  4. The Offeror acknowledges that multiple National Master Standing Offers have been issued for this requirement. Call-ups will be allocated among the Offerors in accordance with the process described in the Article entitled "Call-up Procedures".
  5. Definitions:
    1. Tier 3 (Archival, backup and near line storage products):
      1. "Call-up", which is defined in 2005 General Conditions, includes any contract issued as a result of a Request for Volume Discount ("RVD"). All Call-ups are subject to the terms and conditions set out in the Resulting Contract Clauses.
      2. "Group" means the broadest grouping of similar commodities. Archival Storage and Storage Area Networks are examples of Groups.
      3. "Category" means a specific class of equipment within a Group. Within the Archival Storage Group, Standalone Tape Backup - Tabletop Model and Tape Libraries - Enterprise Tape Library are examples of Categories.
      4. "Section" means each of the divisions of Products within a Category offered. Unless otherwise specified, the 3 Sections in each Archival Storage Category are: 1-Default Storage Platform, 2- Evaluated Drive Types and Disk Drives, 3- Other Related Options.
      5. "System" means the combination of an operational Storage Platform and other Products from within the same Category that meet the minimum technical requirements of this NMSO. Examples of Systems include a SAN with added storage virtualization, fibre switches and a NAS gateway; or a Tape Library with additional expansion slots, magazines and robots which operate collectively to form a complete storage system which is built on top of and includes the platform.
      6. "Storage Platform" means a collection of components from within a Category or Section that are operational when combined to meet Category or Section minimum technical requirements. A SAN or a Tape Library which operate in a standalone fashion are examples of Storage Platforms.
      7. "Default" means a Storage Platform or System configured exactly as set out in the Annex entitled "Technical Specifications" for the relevant Category or Section, without variation.
      8. "Fabric" means the combination of fibre channel switches, directors and other Products from Section 2 of any of the Categories described in Annex A.
      9. "Upgrade" means a change to one or more aspects of the Storage System described in the Annex entitled "List of Products" by enhancing its functionality, storage capacity or performance. Upgrades are performed by the Offeror as part of the configuration.
      10. "Component" means equipment that is part of a System or a Section. Each Component with a separate price in the Annex entitled "List of Products" may be ordered by itself.
      11. "Peripheral" means equipment that can be used with any System.
      12. "Optional Items" means the related equipment listed on an Offeror's optional equipment list and approved by the PWGSC Technical Authority. Optional Items are listed in the Other Related Options Section for a given Default Storage Platform.
      13. "Product" means any System, Upgrade, Component, Peripheral, or Optional Item. When Products are not ordered as part of a Storage Platform, they are subject to the call-up limitations specified for Evaluated Drive Types or Unevaluated Options (as applicable) unless otherwise specified.
      14. "CAG website" means the PWGSC Computer Acquisition Guide website (http://computer.pwgsc.gc.ca).
      15. "Manufacturer" means the entity that manufactures a System (as determined by the brand name appearing on both the Default Storage Platform and in all certifications, supporting manuals and documentation, which must be the same), not necessarily the Offeror.
    2. Tier 1 (Enterprise) & Tier 2 (Mid-Range) storage products:
      1. "Call-up", which is defined in 2005 General Conditions, includes any contract issued as a result of a Request for Volume Discount ("RVD"). All Call-ups are subject to the terms and conditions set out in the Resulting Contract Clauses.
      2. "Tier" means the broadest grouping of similar commodities. Enterprise storage products (Tier 1), Mid-Range storage products (Tier 2) and Archival backup and near line storage products (Tier 3) are examples of Tiers.
      3. "Group" means a specific class of equipment within a Tier. Small Mid-Range iSCSI and Large Enterprise Fibre Channel are examples of Groups.
      4. "Sub-Group": means a specific class of equipment within a Group. Table top Model (Tier 3) and Rackmount Model (Tier 3) are examples of Sub-Groups.
      5. "Category" means a specific class of equipment within a Group or Sub-Group. Within the Large Enterprise Fibre Channel Group, Fabric, NAS Gateway and Virtualization are examples of Categories.
      6. "System" means a combination of an Operational Storage Platform and other Products from within the same Group that meets the minimum Technical Specifications set out in the Annex entitled "Technical Specifications". Examples of Systems are operational storage platforms with Fabric Switches and a NAS Gateway (ie: Groups 1.0 and 2.0), or when adding storage virtualization (ie: Group 5.0); or a Tape Library with additional expansion slots, magazines and robots that operate collectively to form a complete system. A System is built on top of and includes the Storage Platform.
      7. "Storage Platform" means a collection of Components from within the same Group or Category that is fully operational and in ready-to-use state, containing all major components, software and all requisite ancillary items when combined. These include but are not limited to: cabinet / enclosure, disk drives and shelves, array controllers, cache / cache modules, cooling system, power supplies and PDUs, management software, device drivers / software licenses, port licenses, internal / external cables to the system, I/O cables, etc. to allow the system to satisfy the requirements. This means that the Components may be powered on and actively managed. Under Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, Categories entitled "Default Storage Platform", "Virtualization" and "NAS Gateway" that operate in a standalone fashion are examples of Storage Platforms.
      8. "Default Storage Platform" means a Storage Platform configured exactly as set out in the Category entitled "Default Storage Platform" of the Annex entitled "List of Products".
      9. "Fabric" means the combination of fibre channel (FC) switches, directors and other components from the Category entitled "Fabric".
      10. "Upgrade" means a change to one or more aspects of the System described in the Annex entitled "List of Products" to enhance its functionality, storage capacity or performance. Upgrades are performed by the offeror as part of the configuration.
      11. "Component" means equipment that is part of a Storage Platform or System. Each Component with a separate price in the Annex entitled "List of Products" may be ordered individually.
      12. "Unevaluated Options" means Products that are not financially evaluated. These Products must relate directly to the Offeror's Standing Offer and must be technically evaluated and approved by Public Works and Government Services Canada's (PWGSC) Technical Authority.
      13. "Product" means any System, Storage Platform, Upgrade, Component, Evaluated Software or Unevaluated Options. When Products are not ordered as part of a Storage Platform or System, they are subject to the limitations specified in the Annex entitled "Call-up Limitations".
      14. "CAG website" means the PWGSC Computer Acquisition Guide website (http://computer.pwgsc.gc.ca).
      15. "Manufacturer" means the entity that manufactures a System (as determined by the brand name appearing on both the Default Storage Platform and in all certifications, supporting manuals and documentation, which must be the same), not necessarily the Offeror.
    3. Tier 1 (Enterprise) & Tier 2 (Mid-Range) Software Definitions:
      1. "Management & Performance Monitoring" is the ability to configure various aspects of the Storage Platform. This includes, but is not limited to: configuration of the Front-End Ports (eg: FC, FCOE, iSCSI, etc), Storage Controllers, Disk Drives, RAID sets, User Management, Alert Notification (E-mail, SNMP), Logical Volumes, Snapshots, Mirroring, LUN masking, etc. Furthermore, it provides the ability to report on various performance metrics of the Storage Platform.
      2. "Multi-pathing and Load-Balancing" is the ability to redistribute read and write requests as evenly as possible across multiple data paths from a single host to the storage platform. Failover is a process that reroutes read and write requests immediately to an alternate path so that services remain uninterrupted if a disruption to a data path occurs.
      3. "Asynchronous Replication" is a technique in which data must be committed to storage at only the primary site and not the secondary site before the write is acknowledged to the host. Data is then forwarded to the secondary site as the network capabilities permit.
      4. "Synchronous Replication" is a technique in which data must be committed to storage at both the primary site and the secondary site before the write is acknowledged to the host.
      5. "Snapshots" is a copy of data based on pointer technology. A snapshot is the state of a LUN at a particular point in time.
      6. "Thin Provisioning" is a virtualization technology that gives the appearance of having more physical capacity than is actually presented available
      7. "LUN Provisioning and Masking" is the act of providing a storage volume to a connected host. Furthermore, it must have control over which hosts that are zoned to the same port can access specific LUNs on the storage array port. It allows a specific host to access specific array LUNs and prevents other hosts from accessing those same array LUNs by hiding (or masking) them from the other hosts.
      8. "Storage Tiering" is the automated promotion and demotion of data between different storage tiers (types) of storage devices and media. This promotion and demotion of data is based on performance and preference policies.
      9. "Online Data Migration" is a data migration process in which the data being migrated is available to users at all times during the migration. The online migration process provides the ability to migrate data within the same array or between same vendor arrays.
      10. "Application Extender" is an application programming interface (API) is a protocol intended to be used as an interface by software components to communicate with each other.
      11. "Clustering" (Host OS) is support of OS clustering technologies for SCSI disk reservations.

1.2 SECURITY REQUIREMENT

The Resulting Contract Clauses contain an Article entitled "Security Requirement". The Standing Offer Authority or Identified User making a Call-up may, in its discretion, substitute an alternative Security Requirement. In such instances, the Call-up will only be issued to an Offeror who, at the time of the Call-up, satisfies the Security Requirement specified by the Identified User.

1.3 STANDARD CLAUSES AND CONDITIONS

  1. All clauses and conditions identified in the Standing Offer and resulting Contract(s) by title, number and date are set out in the Standard Acquisition Clauses and Conditions Manual issued by PWGSC. PWGSC(b) The Manual is available on the PWGSC Website: https://buyandsell.gc.ca/policy-and-guidelines/standard-acquisition-clauses-and-conditions-manual.

1.4 GENERAL CONDITIONS

2005 General Conditions - Standing Offers - Goods or Services (2012-11-19), apply to form part of this Standing Offer, subject to the following:

  1. Regarding Section 9 of 2005 General Conditions, "standing offer unit prices" do not include the prices offered by the Offeror in response to individual Requests for Volume Discounts. Canada will not be liable for any errors, inconsistencies or omissions in any information published regarding this series of Standing Offers. If the Offeror identifies any errors, inconsistencies or omissions, the Offeror agrees to notify the Contracting Authority immediately.

1.5 STANDING OFFER REPORTING

  1. The Offeror must compile and maintain records on its provision of goods, services or both to the federal government under contracts resulting from the Standing Offer. This data must include all purchases, including purchases paid for using a Government of Canada Acquisition Card. The data must be aggregated and submitted to the PWGSC Standing Offer Authority on a quarterly basis. The reported data must include the data shown in the Annex entitled "Standing Offer Activity Report".
  2. Quarterly periods are defined as follows:
    1. 1st quarter: April 1 to June 30;
    2. 2nd quarter: July 1 to September 30;
    3. 3rd quarter: October 1 to December 31; and
    4. 4th quarter: January 1 to March 31.
  3. Electronic reports must be completed and forwarded to the PWGSC Standing Offer Authority no later than the last business day of the month following the end of the quarterly period.
  4. All data fields of the report must be completed as requested. If some data is not available, the reason must be indicated in the report. If no goods or services are provided during a given period, the Offeror must still provide a "NIL" report.
  5. Failure to provide fully completed quarterly reports in accordance with the above requirements may result in the setting aside of the Standing Offer and the application of a vendor performance corrective measure.
  6. Failure to submit fully completed quarterly reports in accordance with the above instructions will result in the immediate suspension of the Offeror's National Master Standing Offer. After the first instance, Systems will be reinstated on the refresh date immediately following the submission of the completed report. Subsequent instances will be dealt with under the Article below entitled "Withdrawal or Suspension of Authority to Use Standing Offer".
  7. If requested by the PWGSC Standing Offer Authority, the Offeror must provide details on its processes for compiling the data required to fulfill its reporting obligations.
  8. The Offeror must retain all the data and the filed reports for 6 years from the date of the last Call-up made under this Standing Offer.

1.6 STANDING OFFER PERIOD

  1. This series of National Master Standing Offers does not expire, and will continue to be valid until Canada sets aside this series of NMSOs (the "Overall Standing Offer Period").
  2. Canada may place Call-ups under any given Category under this NMSO from the date that Category is issued for a period of two years, plus two optional one-year extensions (the "Standing Offer Period for a given Category" or "Standing Offer Period for that Category"). For any given Category, this period will be "re-activated" each time that Category is again the subject of a competition published on the Government Electronic Tendering Service. As a result, different Categories may be subject to different end dates.
  3. The Offeror agrees that, for each Category, the rates/prices will be in accordance with the provisions of this Standing Offer throughout the Standing Offer Period for that Category.
  4. The Contract Period of individual Call-ups may extend beyond the Standing Offer Period for a given Category and beyond the Overall Standing Offer Period. That is, a Call-up may be placed up until the last day of the Standing Offer Period for a given Category; the resulting contract will be in force until all the work has been completed, including warranty services.
  5. At the time individual Categories are recompeted, or new Categories are added, suppliers who already hold NMSOs may be exempted from providing certain information that they have previously provided in order to obtain their existing NMSO (for example, if the experience requirements remain unchanged, existing Offerors may not be required to re-demonstrate that they have the necessary experience).

1.7 AUTHORITIES & REPRESENTATIVES

  1. Standing Offer Authority The Standing Offer Authority for this Standing Offer is the contracting officer named on page one of this Standing Offer. The Standing Offer Authority is responsible for the establishment of the Standing Offer, its administration and its revision, if applicable. The Standing Offer Authority is also the Contracting Authority for all Call-ups issued under this Standing Offer. The Offeror acknowledges that the Standing Offer Authority is entitled to exercise any and all audit and verification rights described in this Standing Offer, including the Resulting Contract Clauses, in respect of any Call-ups made under this Standing Offer and to request any information concerning Call-ups that the Standing Offer Authority considers necessary.
  2. Technical Authority The Technical Authority is responsible for all matters concerning the technical content of the Work under contracts resulting from this Standing Offer. Any proposed changes to the scope of the Work are to be discussed with the Technical Authority, but any resulting change can only be confirmed by a revision issued by the Standing Offer Authority. The technical authority is: PWGSC - STAMS, ITS (Informatics Technical Services)
  3. Identified Users The Identified Users authorized to make call-ups against the Standing Offer include any government department, agency or Crown Corporation, including those listed in any schedules of the Financial Administration Act (as amended from time to time) and any other party for which the Department of Public Works and Government Services has been authorized to act from time to time under section 16 of the Department of Public Works and Government Services Act.
  4. No Contracting Outside Authorities The Offeror agrees not to accept Call-ups to perform work in excess of or outside the scope of this Standing Offer without specific written authorization from the PWGSC Standing Offer Authority. The Offeror acknowledges that the Identified Users are without authority to vary or amend the terms or the scope of this Standing Offer.
  5. Offeror's Contact The Offeror's contact for all matters relating to this Standing Offer, including all resulting Call-ups, is the List of Offerors.
  6. Offeror's Agents The Offeror confirms that the Authorized Resellers listed in the Annex entitled "List of Authorized Resellers and Service Outlets" are authorized to act on its behalf as its agent for the purposes of performing the Work under Call-ups and receiving payment. Any payment made by Canada to an Authorized Reseller will be considered payment to the Offeror itself. This agency relationship (through which the Authorized Reseller performs contractual obligations on behalf of the Offeror) does not amend, diminish or modify any of the responsibilities of the Offeror under the Standing Offer or any resulting Call-ups. The Offeror agrees and understands that it is solely responsible for ensuring that all of its Authorized Resellers complete all Call-ups in accordance with their terms and conditions and that, if the Authorized Reseller fails to fulfill all the Call-up obligations, the Offeror must, upon written notification from the PWGSC Standing Offer Authority, immediately complete and fulfill those obligations directly at no additional cost to Canada. The Offeror agrees to inform the Standing Offer Authority in writing of any changes in the list of its Authorized Resellers during the Standing Offer Period for a given Category and to remove any Authorized Reseller if requested to do so by the Standing Offer Authority.
  7. Offeror's Service Outlets
    1. Throughout the Standing Offer Period for a given Category, the Offeror must maintain a nationwide maintenance service network, which means that the Offeror must have a sufficient number of service outlets necessary to meet the response times specified in other requirements of this document, throughout Canada (other than locations covered by any Comprehensive Land Claims Agreements). The Offeror must have an existing and experienced technical support infrastructure, staffed with personnel trained on the Offeror's Products.
      1. For Tier 3 (Archival, backup and near line storage products), the technical support infrastructure must consist of a minimum of fifteen technicians across Canada who must each have qualifications in at least 2 of the following certification programs:
        1. Novell Certified Network Engineers
        2. Microsoft Certified Engineers
        3. Linux Certified Engineer
        4. Sun Solaris Certified Engineers
        5. HP UX Certified Engineers
        6. AIX Certified Engineers
        7. IBM ZOS Certified Engineers
        8. VMware ESX Certified Engineers
        9. SNIA Certified Engineers
        10. Brocade Certified Professional Engineers
        11. Cisco DCNI-2 Certified Engineers
      2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the technical support infrastructure is identified in the Annex entitled "Technical Specifications".
    2. Service Outlets must be commercial (not residential) establishments. Service Outlets must have technical support and system service facilities. The Offeror confirms that any Service Outlets listed in the Annex entitled "List of Authorized Resellers and Service Outlets" that are not owned and operated by the Offeror are subcontractors it has chosen to perform Hardware Maintenance Services. Unless the Service Outlet has also been designated by the Offeror as an Authorized Reseller, the Service Outlet will not be considered an agent of the Offeror.
    3. The Offeror agrees and understands that it is solely responsible for ensuring that all of its Service Outlets perform all work in accordance with the terms and conditions of the relevant Call-up, and that, if the Service Outlet fails to fulfill any Call-up obligation, the Offeror must, upon written notification from the PWGSC Standing Offer Authority, immediately fulfill those obligations directly at no additional charge to Canada. The Offeror agrees to inform the Standing Offer Authority in writing of any changes in the list of its Service Outlets during the Standing Offer Period for a given Category.
    4. Identification of Service Outlets: The Offeror has identified the Service Outlets from which it will provide maintenance and support services under any Call-ups against this Standing Offer in the Annex entitled "List of Authorized Resellers and Service Outlets. Service Outlets are listed on the CAG website under "List of Offerors."

1.8 NOTICES

Under this Standing Offer, where the Offeror is required to provide notice to Canada or the Minister, notice must be provided in writing to the Standing Offer Authority; where Canada or the Minister is required to provide notice to the Offeror, notice must be provided in writing to the Offeror's representative named above.

1.9 CALL-UP PROCEDURES

  1. Only Authorized Call-ups to be Accepted: The Offeror agrees only to accept individual Call-ups made by Identified Users pursuant to this Standing Offer that do not exceed the applicable Call-up Limitations. The Offeror acknowledges that any Call-up made by an Identified User exceeding the applicable Call-up Limitation is not permitted under this Standing Offer and is without authority.
  2. Division and Consolidation of Requirements: Multiple Call-ups will not be issued in order to circumvent competition. The Standing Offer Authority may consolidate requirements across Identified Users and issue Call-ups on a periodic basis.
  3. Contracting Authority: PWGSC is the Contracting Authority for all Call-ups issued directly by PWGSC. The Identified User will be the Contracting Authority for all Call-ups issued directly by them.
  4. Technical Authority for Call-ups: The PWGSC Technical Authority will act as the Technical Authority.
  5. Call-ups made directly by Identified Users: An Identified User may issue a Call-up directly to any Offeror up to the applicable Government Department Call-up Limitations
  6. Call-ups made directly by Shared Services Canada: SSC may issue a Call-up directly to any Offeror up to the PWGSC Acquisitions Call-up Limit.
  7. Call-ups made Directly by PWGSC Standing Offer Authority: The PWGSC Standing Offer Authority may issue a Call-up directly to any Offeror up to the applicable PWGSC Acquisitions Call-up Limitations.
  8. Call-ups made by PWGSC Standing Offer Authority Using Request for Volume Discount Process: For requirements that exceed the Call-up Limitations, PWGSC will issue a Request for Volume Discount ("RVD"). In addition to these requirements, PWGSC may, in its discretion, issue a Request for Volume Discount for any requirement. The Request for Volume Discount process is described in the Annex entitled "RVD Process".

1.10 CALL-UP INSTRUMENT

  1. Authorized Call-ups against this Standing Offer will be made by Identified Users using Form 942 or by the PWGSC Standing Offer Authority using its own form. Authorized Call-ups may also be made under this Standing Offer through the RVD process described in this Standing Offer, in which case the PWGSC Standing Offer Authority will issue a Call-up using its own form.
  2. Each Call-up results in a separate contract between Canada and the Offeror.
  3. Each Call-up must specify the Standing Offer number, the applicable Group(s), Category(ies), the item number, the Product name, model, and part number.
  4. The Offeror acknowledges that no costs incurred before the receipt of a signed Call-Up can be charged to this Standing Offer or any Call-ups made against it.
  5. The Offeror acknowledges and agrees that the terms and conditions set out in the Resulting Contract Clauses that form part of this Standing Offer apply to every Call-up made under this Standing Offer.

1.11 LIMITATION OF CALL-UPS

The Call-up Limitations are described in the Annex entitled "Call-up Limitations".

1.12 PRIORITY OF DOCUMENTS

The documents specified below form part of and are incorporated into the Standing Offer. If there is a discrepancy between the wording of any documents that appear on the list, the wording of the document that first appears will prevail over the wording of any document that appears later on the list.

  1. These Standing Offer clauses;
  2. The Resulting Contract Clauses;
  3. Annex A: Technical Specifications;
  4. Annex B: List of Products;
  5. Annex C: Call-up Limitations;
  6. Annex D: RVD Process;
  7. Annex E: Request for Product Substitution / Price Revision Form;
  8. Annex F: Authorized Reseller Certification;
  9. Annex G: List of Authorized Resellers and Service Outlets;
  10. Annex H: Standing Offer Activity Report; and
  11. The Offeror's Offer.

1.13 CERTIFICATIONS MADE WITH THE OFFER

Compliance with the certifications provided by the Offeror is a condition of authorization of the Standing Offer and subject to verification by Canada during the entire Standing Offer Period for a given Category and during any resulting contract. If the Offeror does not comply with any certification or it is determined that any certification made by the Offeror in its offer is untrue, whether made knowingly or unknowingly, the Standing Offer Authority has the right to terminate any resulting contract(s) for default and set aside the Standing Offer.

1.14 REPRESENTATIONS AND WARRANTIES

The Offeror represents and warrants that, throughout the Standing Offer Period for a given Category:

  1. every System will be manufactured at a facility registered under ISO 9001:2008 by an accredited registrar under the ISO 9001:2008, whether that registeration is held by the Offeror or the Manufacturer of the System.
  2. all electrical equipment offered under this Standing Offer is certified or approved for use in accordance with the Canadian Electrical Code, Part 1, by a certification organization accredited by the Standards Council of Canada (SCC) and bears the certification logo that is applicable to the accredited agency. NOTE: Offerors may obtain further information by contacting the SCC at 613-238-3222.
  3. in the case of each Product offered that includes a digital apparatus, an accredited agency has certified that it does not exceed the FCC Class A limits for radio noise emissions set out in the Radio Interference Regulations and the Products must bear the certification logo of the appropriate accredited agency. Compliance with these representations and warranties is a condition of authorization of the Standing Offer and subject to verification by Canada during the entire Standing Offer Period for a given Category and during any resulting contract. If the Offeror does not comply with any of these representations or warranties or it is determined that any representation or warranty made by the Offeror is untrue, whether made knowingly or unknowingly, the Standing Offer Authority has the right to terminate any resulting contract(s) for default and set aside the Standing Offer.

1.15 APPLICABLE LAWS

The Standing Offer and any contract resulting from the Standing Offer must be interpreted and governed by the laws in force in Ontario.

1.16 STANDING OFFER EXPANSION

PWGSC may, at any time, conduct further Requests for Standing Offers for new Groups, Categories and Sections, and the resulting offers may be incorporated into this series of National Master Standing Offers. Requirements for new Groups and Categories will be subject to an open competition posted on the Government Electronic Tendering Service. In cases where changes to the NMSO terms and conditions have occurred since the Offeror was first issued a Standing Offer, Offerors may be requested to agree to apply the updated terms and conditions incorporated in a subsequent solicitation process to all Groups, Categories and Sections within their Standing Offer. If the offeror does not agree that such updated terms and conditions apply, Canada may choose to withdraw authority from Identified Users to issue call-ups against its standing offer. However, new Categories within an existing Group could be added by PWGSC having existing Offerors in that Group supplement their Standing Offers.

1.17 GREEN PROCUREMENT INITIATIVES

  1. For Tier 3 (Archival, backup and near line storage products), Canada has published policies on Green Procurement and Sustainable Development. All manufacturers and Offerors are encouraged to commit to a comprehensive end-of-life electronics management approach and to the reduction or elimination of hazardous materials. Specifically, all manufacturers and Offerors are encouraged to seek membership in a recognized entity specifically established to address end-of-life electronics recycling and reuse in Canada that has demonstrated an investment in environmental stewardship in compliance with all applicable laws and regulations. One such example would be "Electronics Product Stewardship Canada" (EPS Canada).

    Manufacturers and Offerors who demonstrate the commitment to significantly reduce or eliminate documented hazardous materials and carcinogens, including lead, cadmium, chromium, brominated flame-retardants and PVC plastics may qualify, for evaluation purposes, for a percentage reduction of the offered price in response to RVDs issued under this Standing Offer (see the Annex entitled "RVD Process" about the percentage reductions that can apply to desirable features included in individual RVDs).

    Proof of commitment may be provided at any time during the Standing Offer Period for a given Category. The PWGSC Standing Offer Authority reserves the right to determine whether an Offeror's commitment qualifies for the price advantage for the purpose of RVDs as standards evolve.

    This NMSO incorporates green procurement requirements aimed at increasing energy efficiency. These include:

    1. New increases in hard disk drive a real density of 300% or greater, delivering a minimum 66% reduction in energy requirements over older technologies at the same capacity;
    2. New energy-efficient drive types (2.5", 5400rpm) providing additional reductions in energy consumption that could provide significant energy savings;
    3. Significant reductions (approximately 33% or greater) in the amount of heat generated, therefore reducing the cooling requirement;
    4. Reduction of 15-50% of the storage footprint resulting in further energy savings, with an additional reduction due to data duplication (depending on the type of data being stored) in specific Categories; and
    5. A direct reduction in energy usage estimated in the 35-40% range for tape drives, autoloaders and libraries, due to increased real density, yielding a 200% capacity increase.
    6. Systems that are based wholly on new energy-efficient drive types such as Energy Star qualified Products and the 2.5" 5400rpm drives offering energy savings may qualify, for evaluation purposes, for a percentage reduction in the offered price in response to RVDs issued under this Standing Offer (see the Annex entitled "RVD Process" about the percentage reductions that can apply to desirable features included in individual RVDs).
    7. As Category technical requirements are modified and new Categories are added through the processes outlined in this NMSO, additional emerging requirements in support of Green Procurement and Sustainable Development will be introduced.
  2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, refer to the Annex entitled "Technical Specifications".

1.18 UPDATED INFORMATION ABOUT PRODUCTS

During the Standing Offer Period for a given Category, Offerors are requested to provide regular updates to the Technical Authority regarding upgrades to the capabilities of the Products, such as when additional operating systems are supported or new drivers become available.

1.19 MANDATORY PRODUCT SUBSTITUTIONS

  1. If 50% or more of Offerors in a Category have migrated to next-generation technology, PWGSC reserves the right to require that any dated Products be up-dated. Offerors will be given written notice by the Standing Offer Authority to complete a substitution. Submission of a complete request for substitution must be completed within 30 days; otherwise, the identified Product will be removed from the Standing Offer. The "place" held by that System will be held pending submission of a request for substitution, provided it is made in accordance with the Annex entitled "Product Substitutions and Price Revisions" and within 60 days of the date of removal.
  2. As newer technology becomes available, PWGSC may update the Categories in this Standing Offer. Only Offerors approved to offer Products (as indicated on the CAG website) within the existing Category will be invited to submit substitution requests to supply new Products for the replacement Category. The Standing Offer Authority would provide the applicable Offerors with written notice describing the replacement requirements. The period for requesting clarifications and submitting the substitution request would be a minimum of 30 days.

1.20 PRODUCT SUBSTITUTIONS INITIATED BY OFFEROR

  1. Conditions for Proposing Substitution(s): The Offeror may propose a substitution for an existing Product authorized for supply under this Standing Offer, provided the proposed substitute meets or exceeds the specification(s) detailed in the Annex entitled "Technical Specifications", as well as meeting or exceeding the specifications of the existing Product being substituted. The price for the substitute Product must not exceed:
    1. the ceiling price for the Product originally offered in the Offeror's Offer;
    2. the current published list price of the substitute Product, less any applicable Government discount; or
    3. the price at which the substitute Product is generally available for purchase, whichever is the lowest.
  2. Ceiling Prices: During substitutions, situations can occur where it is difficult to use the ceiling price of an existing individual Product as a ceiling price limit for the new Product. In cases like this price support may be requested by the PWGSC Standing Offer Authority for the individual Product. This is at the sole discretion of the Standing Offer Authority. The Standing Offer Authority also has the right to refuse any substitution that, in the Standing Offer Authority's view, does not represent good value to Canada.
  3. Substitution Costs: The proposed substitution will be subject to technical assessment and any costs associated with the technical evaluation will be at the Offeror's expense.
  4. Process for Requesting Substitution:
    1. For Tier 3 (Archival, backup and near line storage products), the request for substitution must be made by submitting to the PWGSC Administrative Authority a completed "Request for Product Substitution/Price Revision Form", which must provide the full details on the nature of the substitution including the URL(s) for the applicable technical specification(s) of the Product, any necessary technical documentation, certifications, manuals and a copy of the current published list price for the Product. Also, a revised Annex entitled "List of Products" in both hard and electronic copy may be requested by Canada depending on the extent the of proposed Product substitution(s). Offerors are required to follow the process detailed in the Annex entitled "Request for Product Substitution / Price Revision" when submitting their request for substitution to PWGSC.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the request for substitution must be made by submitting to the PWGSC Administrative Authority a completed "Request for Product Substitution/Price Revision Form", which must provide the full details on the nature of the substitution including the product name and model, part numbers, URL(s) for the applicable technical specification(s), certifications and current published list price of the Product. Furthermore, compliancy to the Annex entitled "Technical Specifications" may be requested by Canada depending on the extent of the proposed Product substitution(s).
  5. Limit on Number of Systems from Same Offeror or Same Manufacturer:
    1. For Tier 3 (Archival, backup and near line storage products), Offerors are not permitted to have more than two Systems approved in any Category. The first System listed in the Category will be titled System A, the second System listed in the Category will be titled System B. No more than two Systems from any Manufacturer will be approved in any Category. Proposed substitutions that would result in either case will not be approved.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, Offerors are not permitted to have more than two Systems approved in any Group. The first System listed in the Group will be titled System A, the second System listed in the Group will be titled System B. No more than two Systems from any Manufacturer will be approved in any Group. Proposed substitutions that would result in either case will not be approved.
  6. Same System: Offerors are not permitted to substitute a System that would result in the Same System (from the same Manufacturer) appearing more than once in a Category. Proposed substitutions that would result in this case will not be approved.
  7. Migration (Recategorization as a Result of Substitution):
    1. For Tier 3 (Archival, backup and near line storage products), whenever the nature of the proposed substitution is such that the replacement System meets the minimum specifications/requirements of a higher NMSO Category within the same group of Categories (e.g., the Product is listed in Category X.1, but the proposed substitution satisfies the specifications in Category X.2), the replacement System may (if requested by the Offeror, and if space exists in that Category) be reclassified in the Category where it belongs (i.e. the highest Category in which it can meet all the mandatory specifications within the same Group), subject to the above-noted condition that Offerors and Manufacturers are not permitted to have more than two Systems approved in any NMSO Category and the Same System cannot appear more than once in a Category. Whether to approve any request by an Offeror to recategorize a System is within the discretion of the PWGSC Standing Offer Authority.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, whenever the nature of the proposed substitution is such that the replacement System meets the minimum specifications/requirements of a higher NMSO Group (e.g., the Product is listed in Group X.1, but the proposed substitution satisfies the specifications in Group X.2), the replacement System may (if requested by the Offeror, and if space exists in that Group) be reclassified in the Group where it belongs (i.e. the highest Group in which it can meet all the mandatory specifications within the same Tier), subject to the above-noted condition that Offerors and Manufacturers are not permitted to have more than two Systems approved in any NMSO Group and the Same System cannot appear more than once in a Group. Whether to approve any request by an Offeror to recategorize a System is within the discretion of the PWGSC Standing Offer Authority.
  8. Acceptance of Substitution Discretionary: Whether or not to accept or reject a proposed substitution is entirely within the discretion of Canada. If Canada does not accept a proposed substitution, the original Product will continue to be authorized under this Standing Offer, unless the Offeror withdraws that Product from the Standing Offer or that Product becomes End of Life (unless the article above entitled "Mandatory Product Substitutions" applies).
  9. Documentation of Accepted Substitution: If a substitute System is approved for supply under this Standing Offer, it will be listed on the CAG website and will be available for purchase on Call-ups. Approved substitutions cannot be supplied under a Call-up or in response to RVDs until posted on the CAG website. In the case of a Call-up, the substitution must be posted at the time the Call-up is issued; otherwise, the item posted on the CAG website at the time the Call-up was issued must be supplied. In the case of an RVD, only items posted on the CAG website at the time the RVD is issued can be offered in response to the RVD.
  10. Substitution Schedule:
    1. For Tier 3 (Archival, backup and near line storage products), Offerors must adhere to the following schedule for submitting all Substitution Requests. Offerors are allowed up to a maximum of one time per quarter per Category to submit their requests. The following chart details the quarters and the deadline dates for submitting Substitution Requests by Offerors. Any submissions received after a deadline date will be put on hold for review by PWGSC until the following quarter, and will be considered as that Offeror's submission for the subsequent quarter. Offerors are reminded that their complete Substitution Request, with all required information, must be submitted by the deadline date.
      Quarter Substitution Deadline Date
      1 December 1st
      2 April 1st
      3 July 1st
      4 October 1st
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the substitution schedule is identified at article 6.24 (Time For Processing of Product Substitutions and Price Revisions).
  11. Discontinued Products: The Offeror must immediately notify the PWGSC Standing Offer Authority if any Product listed in this Standing Offer is discontinued or is otherwise unavailable (e.g., End of Life). The Offeror may propose a substitution, as set out above, within 60 days of providing such notice. The discontinued or unavailable Product will be removed by PWGSC from this Standing Offer, but the "place" held by that Product will be held pending submission of a request for substitution, provided it is made in accordance with this Article and within 60 days of providing notice of the lack of availability, or by the next substitution deadline date, whichever is later. If a request for substitution is not made within the timelines described above, a substitution request might not be granted, in which case the Product would no longer be included in the Standing Offer without the possibility of being reinstated. For the purpose of calculating the Evaluated Price, a removed Product that had formed part of the evaluated price calculation will have a value assigned to it equal to the most expensive equivalent Product offered by the other Offerors in the same Category.
  12. Initially Unavailable Products: Where Offerors are not required to offer all of the requested upgrades/components, for the purpose of calculating the Evaluated Price, a value will be assigned equal to the most expensive equivalent Product in the same category. The Offeror may propose a substitution, provided it is in accordance with this Article. The price for the substitute Product must not exceed the highest ceiling price among all the Offerors. Should no one be offering that particular item in the category, then the first Offeror to offer the item will establish the ceiling price.
  13. Generational Changes: Canada recognizes that, during the Standing Offer Period for a given Category, there may be a generational change in technology that may affect some of the mandatory requirements detailed in the Technical Specifications in the Annex entitled "Technical Specifications". If this occurs, Canada will examine the available technologies, determine which would be acceptable for substitutions, and will advise all Offerors accordingly.
  14. Storage Platforms:
    1. For Tier 3 (Archival, backup and near line storage products), (Section 1) - One-for-one Substitutions Only: Substitutions of Products will be on a "one-for-one" basis for Section 1.
  15. Non Storage Platforms:
    1. For Tier 3 (Archival, backup and near line storage products), Evaluated Drive Types and Other Related Options (Sections 2 and 3) Substitutions or Additions: For Evaluated Drive Types (Section 2) substitutions of Products will be on a "one-for-one" basis. For Other Related Options (Section 3) the Offeror may offer up to 20 items that relate directly to the Storage Platform (Section 1) in that particular Category. PWGSC will not authorize professional services as Other Related Options. Whether or not to approve any proposed substitution or additional Optional Item is within PWGSC's sole discretion. Substitute and additional Optional Items must be proposed by the Offeror by submitting a fully completed Annex entitled "List of Products", together with the following:
      1. the URL for Product specifications and/or sufficient documentation for the PWGSC team to complete a technical assessment of the Product;
      2. a copy of published list prices, where available or price support;
      3. if any substitute or Optional Item being offered is manufactured by a Manufacturer not already represented in Products already offered under the Offeror's Standing Offer, a Manufacturer Certification in the form set out in the original solicitation that resulted in this Standing Offer being issued; and
      4. the discount off the list price for each item being proposed. The PWGSC Standing Offer Authority may require the Offeror to provide price support for any proposed Other Related Option at any time.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, Unevaluated Options - Product Substitutions or Additions: For the Category entitled "Unevaluated Options" the Offeror may offer up to 20 items that relate directly to their Standing Offer. Whether or not to approve any proposed substitution or Unevaluated option is within PWGSC's sole discretion. Substitute and Unevaluated Options must be proposed by the Offeror by submitting a fully completed Annex entitled "List of Products", together with the following:
      1. the URL for Product specifications and/or sufficient documentation for the PWGSC team to complete a technical assessment of the Product;
      2. a copy of published list prices, where available or price support;
      3. if any substitute or Unevaluated option being offered is manufactured by a Manufacturer not already represented in Products already offered under the Offeror's Standing Offer, a Manufacturer Certification in the form set out in the original solicitation that resulted in this Standing Offer being issued; and
      4. the discount off the list price for each item being proposed. The PWGSC Standing Offer Authority may require the Offeror to provide price support for any proposed Unevaluated option at any time.
  16. Calculation of Rankings for determining applicable Call-up Limitations:
    1. For Tier 3 (Archival, backup and near line storage products), the ranking of systems will be calculated once all submitted product substitutions for the applicable quarter have been reviewed by PWGSC and are ready for posting on the CAG. In the circumstances where the Price Revision deadline date coincides with the deadline date for submitting Product Substitution requests, the ranking of systems will be calculated once all submitted price revisions for the applicable period and the submitted product substitutions for the applicable quarter have been reviewed by PWGSC and are ready for posting on the CAG. The valid Call-up Limitations for each Category will be adjusted at the time of posting of the requested product substitutions.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the ranking of systems will be calculated per article 1.23(b)(i) (Time For Processing of Product Substitutions and Price Revisions). The rankings of Systems will be determined in accordance with the Annex entitled "Call-up Limitations".

1.21 PRICE REVISIONS

  1. Price Refresh: During the Standing Offer Period for a given Category, the Offeror may submit a request to reduce the current price being offered for any existing Standing Offer Product. Price increases will only be accepted in conjunction with a substitution to a maximum of the ceiling unit price. Price reductions and increases are both subject to the terms detailed in the article entitled "Product Substitutions Initiated by Offeror"; however, the substitution timelines do not apply to price reductions.
  2. Process for Requesting Price Revision:
    1. For Tier 3 (Archival, backup and near line storage products), the request for a price revision must be made by submitting to the PWGSC Standing Offer Authority a completed "Request for Product Substitution/Price Revision Form", which must provide the full details on the nature of the revision. Offerors are required to follow the process detailed in the Annex entitled ‘'Request for Product Substitution / Price Revision'' when submitting their request for substitution to PWGSC.
    2. (ii)For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the request for a revision must be made by submitting to the Administrative Authority a completed "Request for Product Substitution/Price Revision Form", which must provide the full details of the nature of the revision.
  3. Acceptance of Price Revision Discretionary: Whether or not to accept or reject a proposed price revision is entirely within the discretion of Canada. The Standing Offer Authority may also require a certification, before approving a revision, that the pricing satisfies the requirement described in the Resulting Contract Clauses. The Offeror agrees that no price revision will be effective until formally authorized by PWGSC in writing and posted on the CAG website.
  4. Published Price Drop: If, during the Standing Offer Period for a given Category, a price decrease is published or publicly announced, the Offeror must provide the benefit of that decrease to Canada by submitting a completed "Request for Product Substitution/Price Revision Form" to reflect the published or publicly announced price reduction.
  5. Consistent Pricing:
    1. For Tier 3 (Archival, backup and near line storage products), an Offeror that has the same Product listed in multiple Categories must have a consistent price across each of those Categories. It is the Offeror's responsibility, throughout the Standing Offer Period for a given Category, to respect this pricing rule. Where the Offeror lowers the price in one Category, Canada has the right to lower the price on the CAG for that Product in all other Categories where it is offered by the Offeror, if the Offeror has not done so.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, an Offeror that has the same Product listed in multiple Tiers, Groups or Categories must have a consistent price across each of those Tiers, Groups or Categories. It is the Offeror's responsibility, throughout the Standing Offer Period for a given Tier, Group or Category, to respect this pricing rule. Where the Offeror lowers the price in one Tier, Group or Category, Canada has the right to lower the price on the CAG for that Product in all other Tiers, Groups or Categories where it is offered by the Offeror, if the Offeror has not done so.
  6. Prices to be lower than specified Call-up Limitations:
    1. For Tier 3 (Archival, backup and near line storage products), Offerors are to ensure that all offered unit prices for Section 3.0 are below the applicable Identified User Call-up Limitation for that Section. This will ensure that authorized users will be able to call-up the particular item when required
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, Offerors are to ensure that all offered unit prices for the Category entitled "Unevaluated Options" are below the applicable Identified User Call-up Limitation for that Category. This will ensure that authorized users will be able to call-up the particular item when required
  7. Timelines for submitting Price Revisions:
    1. For Tier 3 (Archival, backup and near line storage products), Offerors must adhere to the following schedule for submitting Price Revisions to reduce the current price for any existing Standing Offer Product. Offerors are allowed up to a maximum of one time every six weeks (approximate) per category to submit their requests. The following chart details the deadline dates for submission of Price Revision Requests by Offerors. Any submissions received after a deadline date will be put on hold for review by PWGSC until the following period, and will be considered as that Offeror's submission for the subsequent period.
      Period Submission Deadline Date
      1 January 1st
      2 February 15th
      3 April 1st
      4 May 15th
      5 July 1st
      6 August 15th
      7 October 1st
      8 November 15th
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the Price Revisions timelines are identified at article 1.23 (b) (Time For Processing of Product Substitutions and Price Revisions).
  8. Calculation of Rankings for determining applicable Call-up Limitations:
    1. For Tier 3 (Archival, backup and near line storage products), the ranking of systems will be calculated once all submitted price revisions for the applicable period have been reviewed by PWGSC and are ready for posting on the CAG. In the circumstances where the Price Revision deadline date coincides with the deadline date for submitting Product Substitution requests, the ranking of systems will be calculated once all submitted price revisions for the applicable period and the submitted product substitutions for the applicable quarter have been reviewed by PWGSC and are ready for posting on the CAG. The valid Call-up Limitations for each Category will be adjusted at the time of posting of the requested price revisions.
    2. For Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products, the ranking of systems will be calculated per article 1.23 (b)(i) (Time For Processing of Product Substitutions and Price Revisions). The rankings of Systems will be determined in accordance with the Annex entitled "Call-up Limitations".

1.22 PRODUCT REMOVAL

The Standing Offer Authority reserves the right to remove any offered Product. The Product will be removed by PWGSC from this Standing Offer, but the "place" held by that Product will be held pending submission of a request for substitution, provided it is made in accordance with the article entitled "Product Substitutions Initiated by Offeror". For the purposes of calculating Evaluated Price, a Product that has been removed but which forms part of the evaluated price calculation will have a value assigned to it equal to the most expensive equivalent Product offered by the other Offerors in the same Category.

1.23 TIME FOR PROCESSING OF PRODUCT SUBSTITUTIONS AND PRICE REVISIONS

  1. Tier 3 (Archival, backup and near line storage products):
    1. PWGSC provides no guarantee regarding the time required to process substitution requests or price revision requests.
    2. The Offeror acknowledges that the period from January 1 to March 31 is particularly busy for PWGSC and that there may be delays in processing price revision requests during that time. PWGSC will not delay release of RVDs to coincide with substitutions. Offerors need to consider the possibility of delays in timing their requests.
  2. Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products:
    1. The CAG website will be updated every two weeks throughout the year to incorporate all newly approved product substitutions and price revisions into the NMSO. These regular pre-determined dates for the CAG website will be indicated on the CAG website. PWGSC provides no guarantee regarding the time required to process substitution requests or price revision requests.
    2. The Offeror acknowledges that the period from January 1 to March 31 is particularly busy for PWGSC and that there may be delays in processing requests during that time. PWGSC will not delay release of RVDs to coincide with substitutions. Offerors need to consider the possibility of delays in timing their requests.

1.24 WITHDRAWAL OR SUSPENSION OF AUTHORITY TO USE STANDING OFFER

  1. Canada may, at any time, for operational reasons, withdraw authority from Identified Users to use the Standing Offer.
  2. Canada may also, at any time, withdraw authority from Identified Users to use this Standing Offer if the Offeror breaches the terms of this Standing Offer or any Call-up, including:
    1. Delivery of Products not listed in this Standing Offer, except to the extent expressly authorized by this Standing Offer. Authorized Products are those that have been specifically approved in writing by PWGSC for inclusion in this Standing Offer and are posted on the CAG website on the date the Call-up is made;
    2. Delivery of any Product that provides a lower level of performance than or does not meet the minimum specifications and requirements described in the Technical Specifications set out in Annex entitled "Technical Specifications" or the technical specifications of the Product approved for that Offeror and posted on the CAG website, whichever is higher;
    3. Substitution of any Product without prior written authorization from the Standing Offer Authority;
    4. Price revision without prior written authorization by PWGSC;
    5. Late deliveries;
    6. Poor warranty/maintenance service;
    7. Distribution or publication of advertising, including information included in supplier websites, that has not been approved by the Standing Offer Authority and/or that might be interpreted as suggesting that unauthorized items are available under the Standing Offer or providing any information that conflicts with any aspect of the terms and conditions, pricing, or availability of Systems currently available under this Standing Offer;
    8. Failure to submit complete and accurate Standing Offer Activity Reports within the required time frames;
    9. Breach of any of the specific terms and conditions detailed in this Standing Offer or any Call-up (e.g. failure to meet the hotline support requirements, failure to respect the Call-up limitations, change of manufacturing facility to a non-ISO 9001: 2008 (or 9001) certified facility, failure to maintain an environmental certification (such as EPSC) where an Offeror is gaining an advantage for being certified, etc.);
    10. Refusing a Call-up at any time or for any reason from any Identified User where the Call-up is for a Product currently listed and approved under this Standing Offer, or for options agreed to in a RVD Call-up; and
    11. Listing (or failing to remove) any End of Life (EOL) System Products from this Standing Offer and the CAG website.
  3. The Offeror acknowledges that Canada may suspend the authority of Identified Users to use the Offeror's Standing Offer for a period of up to 3 months on the first suspension. Any suspension may affect multiple Categories.
  4. The Offeror acknowledges that Canada may suspend the authority of Identified Users to use the Offeror's Standing Offer for up to the remaining period of the Standing Offer or simply withdraw authority to use the Standing Offer entirely on any additional breach of any of the terms and conditions of the Standing Offer.
  5. The Offeror acknowledges that Canada may publish information regarding the status of the Offeror's Offer, including the suspension or withdrawal of authority to use the Offeror's Standing Offer.
  6. If an individual Call-up made under this Standing offer is terminated, for default or otherwise, that termination will not automatically result in withdrawal of authority to use the Standing Offer. The Offeror acknowledges, however, that a default under any contract made under this Standing Offer may result in the suspension or withdrawal of authority to use this Standing Offer.
  7. Any Offeror whose Authorized Reseller or Service Outlet breaches any of the terms and conditions of this Standing Offer or a Call-up may be asked to remove that Authorized Reseller or Service Outlet from its list of authorized agents or subcontractors, in addition to any other remedy PWGSC may invoke. A breach by an Authorized Reseller or Service Outlet is a breach by the Offeror itself.

1.25 EXPANSION OF OFFERORS FOLLOWING WITHDRAWAL OF AUTHORITY TO USE STANDING OFFER OR VOLUNTARY WITHDRAWAL OF OFFEROR

After permanently withdrawing authority to use any Offeror's Standing Offer or if any Offeror voluntarily withdraws its Standing Offer, in whole or in part, Canada may, in its sole discretion, do one or more of the following in respect of any Group or Category:

  1. leave the Group or Category "as is" (i.e., the Standing Offers of the remaining Offerors will remain available for Call-ups and no new Offerors will be added);
  2. call for new Offers in respect of one or more affected Group or Categories through the Government Electronic Tendering Service; or
  3. contact the Offeror (if any) whose offered System complied with all the requirements of the Request for Standing Offer that resulted in the issuance of this Standing Offer and was "next in line" under the evaluation methodology, but who was not issued a Standing Offer because it fell outside the acceptable price range. If that Offeror agrees to honour the ceiling price of the Offeror whose Standing Offer has been cancelled, that Offeror may be issued a Standing Offer in the applicable Group or Category; if that Offeror does not wish to honour the previous Offeror's pricing, Canada may, but will have no obligation to, contact the next-ranked Offeror.

PART 2 RESULTING CONTRACT CLAUSES

The following clauses apply to and form part of any contract resulting from a call-up against the Standing Offer.

2.1 REQUIREMENT

  1. The Contractor agrees to supply to the Client the goods and services described in the Call-up against the Standing Offer in accordance with, and at the prices set out in, this Contract.
  2. Client: Any reference to "Client" or "Clients" includes any Government Department, Departmental Corporation or Agency, or other Crown entity described in the Financial Administration Act (as amended from time to time), and any other party for which the Department of Public Works and Government Services has been authorized to act from time to time under section 16 of the Department of Public Works and Government Services Act. With respect to each contract, the Client is the Identified User identified in the Call-up or Request for Volume Discount resulting in the contract.
  3. Reorganization of Client: The Contractor's obligation to perform the Work will not be affected by (and no additional fees will be payable as a result of) the renaming, reorganization, reconfiguration, or restructuring of the Client. The reorganization, reconfiguration and restructuring of the Client includes the privatization of the Client, its merger with another entity, or its dissolution, where that dissolution is followed by the creation of another entity or entities with mandates similar to the original Client.
  4. Transfer of Products to Another Identified User: The Contractor agrees that Canada may transfer the Products and the licenses to use the Licensed Software running on them from one Identified User to another, without affecting the Contractor's obligation to provide the services described in the Contract or the Contractor's obligation to deliver additional quantities in accordance with the Contract.

2.2 STANDARD CLAUSES AND CONDITIONS

All clauses and conditions identified in the Contract by number, date and title are set out in the Standard Acquisition Clauses and Conditions Manual (https://buyandsell.gc.ca/policy-and-guidelines/standard-acquisition-clauses-and-conditions-manual ) issued by Public Works and Government Services Canada.

2.3 GENERAL CONDITIONS:

  1. 2030 (2013-04-25), General Conditions - Higher Complexity - Goods, apply to and form part of the Contract.

2.4 SUPPLEMENTAL GENERAL CONDITIONS:

The following Supplemental General Conditions:

  1. 4001 (2013-01-28), Supplemental General Conditions - Hardware Purchase, Lease and Maintenance, as modified in these Articles of Agreement; apply to and form part of the Contract.

2.5 SECURITY REQUIREMENT

  1. Unless otherwise specified in the Call-up form, the security classification of this Contract is "UNCLASSIFIED". However, the Contractor must treat as confidential, during as well as after the provision of goods or services contracted for, any information of a character confidential to the affairs of Canada, to which the Contractor's servants, subcontractors or agents become privy. All personnel assigned to provide services must have a current security clearance to the level specified in the Call-up, granted by the Canadian Industrial Security Directorate.
  2. Should it become necessary, during the Contract Period, for the Client to invoke further security measures, the Contractor must comply with the security classification at that time.

2.6 CONTRACT PERIOD

Contract Period: The "Contract Period" is the entire period of time during which the Contractor is obliged to perform the Work, which:

  1. begins on the date the Call-up is awarded; and
  2. ends on the day that the Hardware Warranty Period for the most recently purchased Product expires, or on the day that the final warranty work initiated during the Hardware Warranty Period is complete, whichever is later.

2.7 DELIVERY AND INSTALLATION OF PRODUCTS

  1. Delivery of Products: The Contractor agrees to supply, deliver, configure, install, integrate and interconnect (if required by the Call-up), provide documentation, and Hardware Maintenance Services for the Products ordered under this Contract (as specified in the Call-up), to the Identified User, according to the prices, terms and conditions in this Contract. Products must be delivered on an "as and when requested" basis to the location(s) specified in the Call-up, which may be locations anywhere in Canada, excluding any locations in areas subject to one of the Comprehensive Land Claims Agreements (CLCAs), when the Call-up is made in accordance with this NMSO.
  2. Contact after receipt of Call-up: Upon receipt of the Call-up, the Contractor must acknowledge receipt and advise the Identified User of its best delivery date (which date must be no later than the Delivery Date). If the required number of Products exceeds or threatens to exceed the Contractor's ability to supply by the Delivery Date, the Contractor must immediately advise the Contracting Authority and the Identified User. The Contracting Authority will have the option of terminating the Call-up for default, extending the delivery date, or of accepting late delivery. Deliveries received after the Delivery Date will be subject to the discounts described in the clause entitled "Discounts for Late Deliveries and Reimbursement of Reprocurement Costs".
  3. Contact before Delivery: Unless otherwise specified in the Call-up or the Identified User has agreed in writing to other arrangement, the Contractor must contact the Identified User (or any individual designated as "Delivery Contact" in the Call-up) a minimum of twenty-four (24) hours prior to the delivery of any equipment. Failure to make contact may result in the shipment being refused at destination; any re-shipping costs will be the Contractor's responsibility.
  4. Delivery Report: Unless otherwise specified in the Call-up or the Identified User has agreed in writing to other arrangements, the Contractor must provide the Identified User with a Delivery Report detailing the delivery location and asset number of all Systems delivered within 2 weeks of delivery.
  5. Licensed Software:
    1. The Products must be delivered with any software specified in the Call-up or required for the Products to function in accordance with the Technical Specifications in the Annex entitled "Technical Specifications" (the "Licensed Software"). The unit price(s) include all fees and costs associated with the licenses to the Licensed Software, as well as the software maintenance and support services described in this Contract, which must be provided throughout the Hardware Maintenance Period.
    2. The Licensed Software must be the current release and, unless otherwise specified, require no further research or development to meet the Technical Specifications (and any other functionality described in the Standing Offer or Call-up).
    3. The Licensed Software must be supported by, and fully compatible with the Product(s) up to the limit of the Product's expansion capability (with no additional licensing fees payable). All software must be completely integrated with and fully interfaced to the Product.
    4. This Contract grants to Canada the perpetual license (i.e., the license to use the Licensed Software is not a "demo" model and does not expire) to install, copy, deploy and use the Licensed Software with the Product(s) in accordance with the terms of this Contract (which does not include any terms or conditions contained in a shrink-wrap or click-wrap license, or other form of license delivered with the Licensed Software).
    5. Canada acknowledges that the Licensed Software is only licensed to Canada, not sold.
    6. If the Licensed Software includes any features, functions or characteristics ("Disabling Codes") that might cause the Licensed Software to be unusable by Canada without passwords, authorization codes or similar information, the Contractor must provide to Canada, in advance and on an ongoing basis (including after the Contract Period) all the information required by Canada to continue to use the Licensed Software with the Products.
    7. The Contractor must deliver the Products together with documentation about the Licensed Software that contains enough detail to permit the Identified User to access, install, copy, deploy, test and use all features of the Licensed Software. The documentation regarding the Licensed Software must be provided in the same language as the Hardware Documentation, or must be bilingual (French and English).
  6. Installation of System: The Contractor must, if specified in the Call-up, install the Products on-site. The installation and configuration is defined to include, as a minimum, the unpacking and assembly of the Products so that all installed components have visibility at the management console, which must be actively managing the Products. For NAS equipment, installation and configuration is defined to include, as a minimum, the unpacking and assembly of the Products so that a single share is visible on the network. All Products must be fully operational as delivered. Canada reserves the right to inspect and verify that all Products are fully operational in the minimum configuration proposed. The installation services must be provided at the location(s) specified in the Call-up.
  7. Default Configuration: The Contractor must deliver all Systems in accordance with the System configuration, as defined in the Annex entitled "Technical Specifications". If the Call-up specifically requests changes to the Default Configuration the alternate configuration must be in accordance with Annex C (Call-up Limitations) of the Standing Offer.
  8. Exercising Options to Purchase Optional Additional Quantities:
    1. If this Contract was issued following a Request for Volume Discount (RVD) process under the Standing Offer, options to purchase additional quantities specified in the RVD may be exercised through a maximum of 3 amendments to the RVD Call-up at any time within 12 months of the RVD Call-up date, unless the RVD specifies a longer period or an alternative number of amendments. Canada is under no obligation to purchase any optional quantities.
    2. If this Contract was made by an Identified User issuing a Call-up directly, the Contractor agrees not to supply any additional quantities (i.e., additional quantities may only be specified in Call-ups made by the PWGSC Contracting Authority).
  9. Substitution of Products: If this Contract was issued following a Request for Volume Discount (RVD) process under the Standing Offer, and if Canada exercises its option to purchase additional quantities specified in the RVD and the item has, since the time the RVD Call-up was issued, been the subject of a substitution under the Contractor's Standing Offer, the Contractor may notify the Standing Offer Authority and substitute a System and/or Component currently listed on the Contractor's Standing Offer on the CAG website that meets the specifications of the RVD Call-up; however, the Contractor must supply the substituted item at the original price provided for in the RVD Call-up. Substitutions will only be permitted if and when Canada exercises its option to purchase additional quantities; for greater certainty, substitutions will not be permitted for the delivery of the original quantities required to be delivered under this Contract.
  10. Definitions: Any capitalized terms not defined in this Contract have the meaning given to them in the Standing Offer or the General Conditions or Supplemental General Conditions incorporated into this Contract by reference.

2.8 INSPECTION AND ACCEPTANCE

  1. Each Product and its supply, delivery, configuration, installation, integration and interconnection (if required by the Call-up) including the associated documentation and Hardware Maintenance Service (as specified in the Call-up) is subject to inspection and acceptance by the Identified User in accordance with Supplemental General Conditions 4001. If the Products do not correspond to the System(s) (including configuration), or Component(s) offered under the Standing Offer or otherwise specified in the Call-up, or if the Products do not meet the Technical Specifications described in the Annex entitled "Technical Specifications" and the Call-up, the Contractor will be in default of this Contract and Canada may reject the Products or require that they be corrected at the sole expense of the Contractor before accepting them. No payment for any Product is due under the Contract unless the Product is accepted. No restocking fees or other charges will apply to Products that are not accepted.
  2. If the Identified User is the Department of National Defence, the Contractor must, upon request at no additional cost to Canada, submit form CF-1280, Certificate of Acceptance and Release, as detailed in the Call-up, following completion of acceptance.

2.9 BASIS OF PAYMENT

  1. For the supply, delivery, configuration, installation, integration and interconnection (if required by the Call-up) of the Products described in the Call-up, including the associated documentation, and including the Hardware Maintenance Service, the Contractor will be paid:
    1. if this Contract results from a Call-up made directly by an Identified User within the Call-up Limitations set out in the Standing Offer, the current unit prices published on the CAG website on the date the Call-up is issued less any applicable volume discount; or
    2. if this Contract results from a Call-up made by the PWGSC Contracting Authority, the unit prices set out in the Call-up.
  2. All prices are in Canadian dollars, F.O.B. Destination, Goods and Services Tax (GST)/Harmonized Sales Tax (HST) extra, and Customs Duty included, if applicable.
  3. Provincial Disposal Surcharge: The unit prices do not include any disposal surcharge, unless otherwise indicated. Any provincial disposal surcharge is extra to the price and will be paid by Canada.

2.10 LIMITATION OF EXPENDITURE

Canada will not pay the Contractor for any design changes, modifications or interpretations of the Work unless they have been approved, in writing, by the Contracting Authority before their incorporation into the Work.

2.11 METHOD OF PAYMENT

Canada will pay the Contractor following delivery of the Products in accordance with the payment provisions of the Contract if:

  1. An accurate and complete invoice and any other documents required by the Contract have been submitted in accordance with the invoicing instructions provided in the Contract;
  2. All such documents have been verified by Canada; and
  3. The Work delivered has been accepted by Canada provided, however, that where warranty, maintenance or support services are included in the price of any deliverable, payment will be made for that deliverable, notwithstanding that all of the warranty, maintenance and support services have yet to be performed.

2.12 DISCOUNTS FOR LATE DELIVERIES AND REIMBURSEMENT OF REPROCUREMENT COSTS

  1. If any Products are not delivered by the Delivery Date, and Canada does not terminate the Call-up for default and instead provides the Contractor with additional time to make delivery, the Contractor agrees to reduce the price of the Products by:
    1. 2% of the value of the Products delivered late, if they are delivered within 1 week of the Delivery Date;
    2. 5% for late delivery within 2 weeks of the Delivery Date; and
    3. 10% for late delivery more than 2 weeks after the Delivery Date.
  2. If any Products are not configured as required by a Call-up, and Canada does not terminate the Call-up for default and instead provides the Contractor with an opportunity to re-configure the Products in accordance with the Call-up, the Contractor agrees to reduce the price of the Products by 5% of the total value of the Products that are NOT in accordance with the System configuration or the alternative configuration described in the Call-up, in addition to the liquidated damages payable for late delivery of the Products (i.e., where the re-configured goods are delivered after the Delivery Date, the price must also be discounted as described in sub-article (a)).
  3. These discounts constitute liquidated damages and, in total, will not exceed 15% of the total value of the applicable Call-up. The Parties agree that these amounts are their best pre-estimate of the loss to Canada in the event of the defaults described, and that they are not intended to be, nor are they to be construed as, a penalty.
  4. If this Contract is terminated by Canada for default, the Contractor must reimburse Canada for any difference in cost between the contract price for the Products and the cost of procuring the Products from another supplier.
  5. To collect the liquidated damages, Canada has the right to hold back, drawback, deduct or set off from and against any money Canada owes to the Contractor from time to time.
  6. Nothing in this article limits the rights and remedies to which Canada is otherwise entitled under this Contract (including the right to terminate the Contract for default), the Standing Offer, or the law generally.

2.13 PRICE PROTECTION - MOST FAVOURED CUSTOMER

  1. To the best of the Contractor's knowledge, the prices it is charging to Canada under the Contract for all non-evaluated items entitled "Unevaluated Options" under Annex B of any Category or for any non-NMSO items for Call-ups, are not higher than the lowest prices/rates that it has charged any other customer (including other Government of Canada entities) for a similar quality and quantity of goods and services in the year before the Contract was awarded.
  2. The Contractor also agrees that, if after the date of this Contract it reduces the prices it charges to other customers for a similar quality and quantity of goods and services, it will reduce the prices for all remaining deliveries under this Contract (with notice to the Contracting Authority).
  3. At any time during the 6 years after making the final payment under this Contract or until all claims and disputes then outstanding are settled, whichever is later, Canada has the right to audit the Contractor's records to verify that it is receiving (or has received) these prices. Canada will give at least 2 weeks of notice before the audit.
  4. During this audit, the Contractor must produce invoices and contracts for similar quality or quantity of goods or services sold to other customers from one year before the Contract was awarded until the end of the Contract Period. If the Contractor is required by law or by contract to keep another customer's information confidential, the Contractor may black out any information on the invoices or contracts that could reasonably reveal the identity of the customer (such as the customer's name and address), as long as the Contractor provides, together with the invoices and contracts, a certification from its Senior Financial Officer describing the profile of the customer (e.g., whether it is a public sector or private sector customer and the customer's size and service locations).
  5. In determining whether the goods and services sold to another customer were of similar quality, the terms and conditions of the contract under which those goods and services were delivered will be considered, if those terms and conditions are reasonably likely to have had a material effect on pricing.
  6. If Canada's audit reveals that the Contractor charged lower prices for a similar quality and quantity of goods and services under any contract where deliveries were made in the year before the Contract was awarded, or that the Contractor delivered additional goods or services under the Contract after reducing its prices for other customers but without reducing the prices under the Contract, then the Contractor must pay to Canada the difference between the amount charged to Canada and the amount charged to the other customer, up to a maximum of 25% of the value of the Contract.
  7. Canada acknowledges that this commitment does not extend to prices charged by any affiliates of the Contractor.

2.14 INVOICING INSTRUCTIONS

  1. The Contractor must submit invoices in accordance with the information required in the General Conditions.
  2. The Contractor's invoice must include a separate line item for each Product delivered.
  3. By submitting invoices, the Contractor is certifying that the goods and services have been delivered and that all charges are in accordance with the Basis of Payment provision of the Contract, including any charges for work performed by subcontractors.
  4. The Contractor must provide the original copy of each invoice to the Client identified in the Call-up. A copy of the invoice must be provided to the PWGSC Standing Offer Authority when specified in the Call-up document.

2.15 CERTIFICATIONS

Compliance with the certifications provided by the Contractor in its offer is a condition of the Contract and subject to verification by Canada during the entire Contract Period. If the Contractor does not comply with any certification or it is determined that any certification made by the Contractor in its offer is untrue, whether made knowingly or unknowingly, Canada has the right, under the default provision of the Contract, to terminate the Contract for default.

2.16 APPLICABLE LAWS

The Contract must be interpreted and governed, and the relations between the parties determined, by the laws in force in Ontario.

2.17 PRIORITY OF DOCUMENTS

With respect to individual contracts made under the Standing Offer, if there is a discrepancy between the wording of any documents that appear on the following list, the wording of the document that first appears on the list has priority over the wording of any document that appears later on the list:

  1. The separate Call-up document, if it exists (including any appendices);
  2. these Articles of Agreement,
  3. Annex A, Technical Specifications
  4. Supplemental General Conditions 4001 (2013-01-28) Hardware Purchase, Lease and Maintenance
  5. General Conditions 2030 (2012-11-19), Higher Complexity - Goods; and
  6. Standing Offer E60EJ-11000S/XXX/EJ. Although these Articles of Agreement form part of the Standing Offer, for matters concerning the Standing Offer as a whole (rather than a specific contract), the priority of documents clause in the Standing Offer applies. For matters concerning a specific contract, the Priority of Documents clause in the Standing Offer does not apply.

2.18 INSURANCE REQUIREMENTS

The Contractor is responsible for deciding if insurance coverage is necessary to fulfill its obligation under the Contract and to ensure compliance with any applicable law. Any insurance acquired or maintained by the Contractor is at its own expense and for its own benefit and protection. It does not release the Contractor from or reduce its liability under the Contract.

2.19 LIMITATION OF LIABILITY - INFORMATION MANAGEMENT/INFORMATION TECHNOLOGY

  1. This section applies despite any other provision of the Contract and replaces the section of the general conditions entitled "Liability". Any reference in this section to damages caused by the Contractor also includes damages caused by its employees, as well as its subcontractors, agents, and representatives, and any of their employees. This section applies regardless of whether the claim is based in contract, tort, or another cause of action. The Contractor is not liable to Canada with respect to the performance of or failure to perform the Contract, except as described in this section and in any section of the Contract pre-establishing any liquidated damages. The Contractor is only liable for indirect, special or consequential damages to the extent described in this section, even if it has been made aware of the potential for those damages.
  2. First Party Liability:
    1. The Contractor is fully liable for all damages to Canada, including indirect, special or consequential damages, caused by the Contractor's performance or failure to perform the Contract that relate to:
      1. any infringement of intellectual property rights to the extent the Contractor breaches the section of the general conditions entitled "Intellectual Property Infringement and Royalties";
      2. physical injury, including death.
    2. The Contractor is liable for all direct damages caused by the Contractor's performance or failure to perform the Contract affecting real or tangible personal property owned, possessed, or occupied by Canada.
    3. Each of the Parties is liable for all direct damages resulting from its breach of confidentiality under the Contract. Each of the Parties is also liable for all indirect, special or consequential damages in respect of its unauthorized disclosure of the other Party's trade secrets (or trade secrets of a third party provided by one Party to another under the Contract) relating to information technology.
    4. The Contractor is liable for all direct damages relating to any encumbrance or claim relating to any portion of the Work for which Canada has made any payment. This does not apply to encumbrances or claims relating to intellectual property rights, which are addressed under (i) above.
    5. The Contractor is also liable for any other direct damages to Canada caused by the Contractor's performance or failure to perform the Contract that relate to:
      1. any breach of the warranty obligations under the Contract, up to the total amount paid by Canada (including any applicable taxes) for the goods and services affected by the breach of warranty; and
      2. any other direct damages, including all identifiable direct costs to Canada associated with re-procuring the Work from another party if the Contract is terminated by Canada either in whole or in part for default, up to an aggregate maximum for this subparagraph (2) of the greater of 0.5 times the total estimated cost (meaning the dollar amount shown on the first page of the Contract in the block titled "Total Estimated Cost" or shown on each call-up, purchase order or other document used to order goods or services under this instrument), or $1,000,000.00.
      In any case, the total liability of the Contractor under paragraph (v) will not exceed the total estimated cost (as defined above) for the Contract or $1,000,000.00, whichever is more.
    6. If Canada's records or data are harmed as a result of the Contractor's negligence or willful act, the Contractor's only liability is, at the Contractor's own expense, to restore Canada's records and data using the most recent back-up kept by Canada. Canada is responsible for maintaining an adequate back-up of its records and data.
  3. Third Party Claims:
    1. Regardless of whether a third party makes its claim against Canada or the Contractor, each Party agrees that it is liable for any damages that it causes to any third party in connection with the Contract as set out in a settlement agreement or as finally determined by a court of competent jurisdiction, where the court determines that the Parties are jointly and severally liable or that one Party is solely and directly liable to the third party. The amount of the liability will be the amount set out in the settlement agreement or determined by the court to have been the Party's portion of the damages to the third party. No settlement agreement is binding on a Party unless its authorized representative has approved the agreement in writing.
    2. If Canada is required, as a result of joint and several liability, to pay a third party in respect of damages caused by the Contractor, the Contractor must reimburse Canada by the amount finally determined by a court of competent jurisdiction to be the Contractor's portion of the damages to the third party. However, despite paragraph (i), with respect to special, indirect, and consequential damages of third parties covered by this section, the Contractor is only liable for reimbursing Canada for the Contractor's portion of those damages that Canada is required by a court to pay to a third party as a result of joint and several liability that relate to the infringement of a third party's intellectual property rights; physical injury of a third party, including death; damages affecting a third party's real or tangible personal property; liens or encumbrances on any portion of the Work; or breach of confidentiality.
    3. The Parties are only liable to one another for damages to third parties to the extent described in this paragraph c.

2.20 HARDWARE

With respect to the provisions of Supplemental General Conditions 4001:

Part III of 4001 applies to the Contract (Additional Conditions: Purchase)Yes
Part IV of 4001 applies to the Contract (Additional Conditions: Lease) No
Part V of 4001 applies to the Contract (Additional Conditions: Maintenance) Yes
Delivery Location As indicated in the Call-up issued against the Standing Offer, which may identify any one or more locations in Canada, except locations subject to one or more of the Comprehensive Land Claims Agreements
Installation Site As indicated in the Call-up issued against the Standing Offer, which may identify any one or more locations in Canada, except locations subject to one or more of the Comprehensive Land Claims Agreements. If not indicated, the installation site is the same as the delivery location.
Delivery Date As set out in Supplemental General Conditions 4001 under the definition of Delivery Date (i.e., 30 days), unless another Delivery Date is specified in the Call-up.
Contractor must deliver Hardware Documentation Yes, one complete set with each Product delivered.
Contractor must update Hardware Documentation throughout Contract Period Yes
Hardware Documentation must include maintenance documentation No
Language of Hardware Documentation The Hardware Documentation must be delivered in either English or French, based on the Identified User's selection, as indicated in the Call-up. If the Call-up does not indicate the Identified User's choice of language, the Hardware Documentation must be delivered in English. If available, the Hardware Documentation must be delivered in bilingual format.
Parts Supplied as part of Hardware Maintenance Service For Tier 1(Enterprise) and Tier 2 (Mid-Range) storage products: Despite 4001, Part 1, Section 02, parts used to provide Hardware Maintenance Service may be refurbished parts, as long as it certified "equal quality" to new and unused equipment.
Special Delivery Requirements No
Special Site Delivery or Installation Requirements No
Contractor must Install Hardware at time of Delivery As per Call-up issued against the Standing Offer
Contractor must Integrate and Configure Hardware at time of Installation As per Call-up issued against the Standing Offer
Hardware is part of a System Yes, the System includes the Hardware and the Licensed Software.
Hardware Warranty Period Despite 4001, the Hardware Warranty Period is 3 years from the date of acceptance, unless a different Hardware Warranty Period is indicated in the Call-up.
Hardware Maintenance Period The Hardware Maintenance Period is the same as the Hardware Warranty Period.
Class of Maintenance Service There are three classes of maintenance service for Tier 3 (Archival, backup and near line storage products):
  • Return-to-Depot Maintenance Service (as described in 4001 and modified in these Articles of Agreement)
  • On-Site Maintenance Service (as described in 4001 and modified in these Articles of Agreement); and
  • Enhanced On-Site Maintenance Service, as described below.

Despite 4001, Section 26(1), if the Call-up does not specify a class of service, the Contractor must provide On-Site Maintenance Service. There is only one class of maintenance service for Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products:

  • Enhanced On-site Maintenance Service, as described below.

Despite 4001, Section 26(1), the Contractor must provide Enhanced On-Site Maintenance Service.

Principal Period of Maintenance (PPM) Despite 4001, the PPM for On-Site Maintenance Service and Return-to-Depot Maintenance Service is 8:00 to 17:00 local time where the Product is in use, Monday through Friday, excluding statutory holidays observed by the federal government at that location. For Enhanced On-Site Maintenance Service, the PPM is 24 hours a day, 7 days a week, 365 days a year.
Toll-free Telephone Number for Maintenance Service
Website for Maintenance Service

2.21 HARDWARE MAINTENANCE SERVICE

In addition to 4001, Section 26, the following applies to the Hardware Maintenance Service:

  1. Manufacturer's Warranty: If the Contractor wishes to rely on the Manufacturer's warranty to provide the Hardware Maintenance Services, the Contractor must complete all warranty registration requirements with any Manufacturers on behalf of the Identified User. The Offeror must also notify the Identified User in writing of any requirement to register for international warranty coverage required if the end user will travel abroad with Products supplied under this Contract. Regardless of any Manufacturer's warranty, the responsibility for providing the Hardware Maintenance Services remains with the Contractor.
  2. Magnetic Media: To maintain the confidentiality of information that may be recorded on magnetic media incorporated into a Product requiring Hardware Maintenance Services, the magnetic media in all components requiring replacement (or the entire Product if the media is not removable) must remain in the possession of Canada. Faulty discs and hard drives will not be returned to the Manufacturer and Offerors need to factor that into their cost.
  3. Hotline Services: With respect to the hotline services required to be provided under Supplemental General Conditions 4001, Section 25(5)(a), the Contractor must issue a trouble ticket for all end user problems that cannot be resolved over the telephone, regardless of the class of service being provided.

2.22 CLASSES OF HARDWARE MAINTENANCE SERVICE

  1. Tier 3 (Archival, backup and near line storage products):
    1. In addition to the classes of Hardware Maintenance Service described in Supplemental General Conditions 4001, Section 26, a third class of Hardware Maintenance Service is available, if indicated in the Call-up, referred to as "Enhanced On-Site Maintenance Service". Enhanced On-Site Maintenance Service is an upgrade subject to the additional charge set out on the CAG or in the Contract (other classes of service are included in the price of the Products).
    2. Enhanced On-Site Maintenance Service is the same in all respects as On-Site Maintenance Service, except for the PPM and the response time. The PPM for Enhanced On-Site Maintenance Service is set out in the hardware table above
    3. For Enhanced On-Site Maintenance Service, the Contractor must arrive on site to perform Hardware Maintenance Service on any Product for which a problem is reported at the location in Canada where the Product was in use at the time the problem occurred, within the following timeframes:
      1. where the System is located within a radius of 100km from any population centre of at least 100,000 people, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 4 hours of the initial call requesting service;
      2. where the System is located within a radius of 100km from any population centre of 30,000 to 99,999 people, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 24 hours of the initial call requesting service; and
      3. for all other locations within Canada, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 48 hours of the initial call requesting service.
  2. Tier 1 (Enterprise) and Tier 2 (Mid-Range) storage products:
    1. In addition to the classes of Hardware Maintenance Service described in Supplemental General Conditions 4001, Section 26, a third class of Hardware Maintenance Service is available, if indicated in the Call-up, referred to as "Enhanced On-Site Maintenance Service". Enhanced On-Site Maintenance Service is an upgrade subject to the additional charge set out on the CAG or in the Contract (other classes of service are included in the price of the Products).
    2. Enhanced On-Site Maintenance Service is included in the prices set out on the CAG or in the Contract and is the only Class of Hardware Maintenance Service available.
    3. Enhanced On-Site Maintenance Service is the same in all respects as On-Site Maintenance Service, except for the PPM and the response time. The PPM for Enhanced On-Site Maintenance Service is set out in the hardware table above
    4. For Enhanced On-Site Maintenance Service, the Contractor must arrive on site to perform Hardware Maintenance Service on any Product for which a problem is reported at the location in Canada where the Product was in use at the time the problem occurred, within the following timeframes:
      1. where the System is located within a radius of 100km from any population centre of at least 100,000 people, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 4 hours of the initial call requesting service;
      2. where the System is located within a radius of 100km from any population centre of 30,000 to 99,999 people, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 24 hours of the initial call requesting service; and
      3. for all other locations within Canada, a service technician must respond by telephone within 1 hour of the telephone call for service and a service technician must arrive on site within 48 hours of the initial call requesting service.
  3. Converged Infrastructure:
    1. In addition to the classes of Hardware Maintenance Service described in Supplemental General Conditions 4001, Section 26, the Enterprise Support Levels detailed in Annex A shall apply to Converged Infrastructure, at the prices set out on the CAG or in the Contract.

2.23 SOFTWARE MAINTENANCE AND SUPPORT SERVICES

As part of the Hardware Maintenance Service, the Contractor must also perform the following software maintenance and support services throughout the Hardware Maintenance Period:

  1. provide Canada with the most recent minor revision, maintenance release and patch version of all of the Licensed Software during the Hardware Maintenance Period, as soon as they are available;
  2. provide both routine and emergency code corrections and fixes;
  3. provide telephone and on-site assistance with software problem resolution through the hotline;
  4. provide on-line use of the Contractor's software diagnostic routines, support tools, and services as and when requested, if available, through the Contractor's NMSO website.
  5. provide assistance in the correction of software errors, and assistance in System tuning and configuration;
  6. provide telephone response within one hour of a request for assistance during the PPM. If telephone assistance is not satisfactory to the end user and where a Product is rendered inoperative by a software problem that cannot be remedied by the Contractor within 24 hours of the request for assistance (or the beginning of the next PPM, if the request for assistance is made outside of the PPM), the Contractor must provide a solution or circumvention;
  7. provide supporting documentation for all software modifications, new versions, and new releases identifying the following:
    1. the problem resolved or enhancement made;
    2. any new feature(s) added; and
    3. installation instructions; and
  8. keep track of software releases for the purpose of configuration control.

2.24 PRODUCT REPLACEMENT SERVICE

If any Product fails to perform in accordance with the Technical Specifications and functional descriptions contained or referenced in the Call-up and requires remedial Hardware Maintenance Service 3 or more times during the Hardware Maintenance Period, the Contractor must, if requested by the Identified User, replace the Product at no cost with another item meeting the specifications of the Product. The replacement Product must be delivered no later than 15 days after the request is received. The Contractor must provide Operating System restoration and hardware-specific configuration on the replacement Product at no charge.

2.25 WARRANTY/MAINTENANCE SERVICES INFORMATION FOR END USERS

The Contractor must include the following information with each Product when it is delivered:

  1. the toll-free number to be used for Hardware Maintenance Service;
  2. the Hardware Warranty Period / applicable dates for each Product in accordance with the Call-up;
  3. the information that will be required by the call center to provide any Hardware Maintenance Services; and
  4. details of the Hardware Maintenance Services being provided under this Contract, including the definition of the Principal Period of Maintenance, repair times, response times, etc. all in accordance with the provisions of this Contract.

The information in (a) through (d) must be attached to each Product in the form of an information sticker.

2.26 USER-SERVICEABLE PRODUCTS

The Contractor agrees that the Identified User's technical support staff may perform maintenance and/or upgrades to the Products and replace user-replaceable or user-serviceable components without affecting the obligation of the Contractor to provide the Hardware Maintenance Services.

2.27 ACCESS TO CANADA'S FACILITIES

The Contractor is responsible for timely identification of the need for access to Canada's facilities, equipment and personnel, if required (for example, for delivery and installation). Subject to the approval of the Identified User, arrangements will be made with the Contractor for access. The Contractor agrees to comply with all standing orders or other regulations in force on the site where the work is performed, including those relating to the safety of persons on the site or the protection of property against loss or damage from any and all causes including fire.

2.28 LOSS OR DAMAGE TO MAGNETIC RECORDS OR DOCUMENTATION

If, in the course of transit from the Contractor's site to the specified delivery site or while otherwise in the Contractor's care, magnetically recorded information and/or documentation becomes damaged or lost, including accidental erasure, it must be replaced at the Contractor's expense.

2.29 SAFEGUARDING ELECTRONIC MEDIA

Before using them on Canada's equipment or sending them to Canada, the Contractor must use a regularly updated product to scan electronically all electronic media used to perform the Work for computer viruses and other coding intended to cause malfunctions. The Contractor must notify Canada if any electronic media used for the Work are found to contain computer viruses or other coding intended to cause malfunctions.