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Annex A4

Microcomputer NMSO E60EJ-11000C/xxx/EJ

Annexes


Annex A4: Technical Specifications - Desktop and Workstation

1.0 Introduction

  • This document addresses the requirements that apply to the following categories:

  • 1.0D Green Performance Desktop Microcomputer

  • 2.0D Performance Tower Desktop Microcomputer

  • 3.0D Value Desktop Microcomputer

  • 4.0D 3D Simulation Workstation

  • 5.0D Single Processor Engineering Workstation

  • 6.0D Dual Processor Engineering Workstation

2.0 Configurations

Systems must meet or exceed the technical specifications outlined in this Annex.

2.1 Category 1.0D – Green Performance Desktop Microcomputer

  1. Processor and Chip Set

    1. Intel Core i5 2500 ("Sandy Bridge") processor

    2. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    3. The chip set must conform to Intel’s Stable Image Platform Program (iSIPP). All Intel based desktops must have the Intel Q67 chip set or the Intel C206 chip set.

    4. Should a product that is based on AMD architecture be proposed for substitution during the life of the NMSO, that product must meet or exceed the offering that is being replaced. Canada reserves the right to make that determination at that time.

  2. Desktop Virtualisation

    All desktop processors and chip sets must have hardware based virtualisation capabilities. For Intel based systems they must have the embedded VT-x and VT-d capabilities included.

  3. RAM

    1. 4 GB of 1333 DDR3 RAM populated with 2x2 GB DIMM.

    2. Two DIMM slots must be vacant after configuration.

    3. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. gold plated RAM module connectors and tin motherboard sockets).

    4. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    5. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    6. All dual channel DDR3 RAM DIMM specified must be populated in pairs.

    7. RAM must be expandable to 16 GB of dual channel DDR3.

  4. Internal hard disk drive and controller

    1. Hard disk must be a minimum 250 billion bytes (250 GB) SATA 3.0 (6 GB/s), 7200 RPM and have 8 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum SATA 3.0 (6 GB/s) interface.

    4. All drives must come with appropriate mounting hardware.

  5. Video

    1. The controller must be an integrated, on-board PCI Express 16x and must have either the Intel HD2000 GPU or an AMD Radeon equivalent.

    2. The controller must support: 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio), and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600.

    3. Display output must be a DisplayPort and DVI or a DisplayPort and VGA.

    4. All systems must support a dual monitor configuration and must support the Windows extended desktop.

  6. Audio

    Integrated high definition audio adapter must have line out and microphone ports. Ports must appear on front of system unit.

  7. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup and diagnostics.

  8. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard.

    2. System must have a power on password and system BIOS setup password capability.

  9. Ports

    Must have six Universal Serial Bus vers. 2.0 ports, two of which must be accessible at the front of the case.

  10. Power

    1. The power supply must meet the 80Plus Gold certification.

    2. The configuration must run on 110-125 volts AC @ 60 Hz.

    3. The power supply must support a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, video controller).

    4. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    5. All external cabling must be positively secured and resistant to damage.

    6. The power supply must support the Wake Up On LAN feature specified in this annex.

    7. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  11. Case/Chassis

    1. The case must be small form factor (SFF). The SFF cases must have a bracket or stand available for purchase to allow the PCI to be situated vertically. The bracket or stand must be specifically designed and manufactured for the case and must match the colour of the case. If the width of the case is 29% or greater than the height of the case, when situated vertically, a stand or bracket will not be required.

    2. The dimensions of the SFF case, excluding aforementioned bracket or stand, must not exceed 790 cubic inches and must contain a minimum of one half height PCI Express 16x (graphics), one PCIe (2.0) or one PCI slot and one vacant 5.25 (front accessible) drive bay.

    3. Any optical drives must function regardless of a horizontal or vertical attitude. The media must adhere to the spindle attachment through placement via a one-handed operation.

    4. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    5. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    6. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    7. The case with tool-less case removal that utilizes quick-release cover latches or case tabs. There must be no more than one vacant screw hole.

    8. The case must include an additional tool-less assembly that must include at least 3 out of the following 6 elements:

      1. Tool-less PCI expansion card removal

      2. Tool-less systemboard removal (without removing I/O cards).

      3. Tool-less swingout or quick release drive cage

      4. Tool-less swingout power supply

      5. Tool-less slideout optical drive devices

      6. Tool-less slideout hard drive

    9. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    10. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    11. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    12. The case must include a Kensington lock slot.

2.2 Category 2.0D – Value Tower Desktop Microcomputer

  1. Processor and Chip Set

    1. Intel Core i5 2500 (Sandy Bridge) processor.

    2. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    3. The chip set must conform to either the Intel's Stable Image Platform Program (iSIPP). All Intel based desktops must have the Intel Q67 chip set or the Intel C206 chip set.

    4. Should a product that is based on AMD architecture be proposed for substitution during the life of the NMSO, that product must meet or exceed the offering that is being replaced. Canada reserves the right to make that determination at that time.

  2. Desktop Virtualisation

    All desktop processors and chip sets must have hardware based virtualisation capabilities. For Intel based systems they must have the embedded VT-x and VT-d capabilities included.

  3. RAM

    1. 4 GB of 1333 DDR3 RAM populated with 2x2 GB DIMM.

    2. Two DIMM slots must be vacant after configuration.

    3. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. gold plated RAM module connectors and tin motherboard sockets).

    4. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    5. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    6. All dual channel DDR3 RAM DIMM specified must be populated in pairs.

    7. RAM must be expandable to 16 GB of dual channel DDR3.

  4. Internal hard disk drive and controller

    1. Hard disk must be a minimum 250 billion bytes (250 GB) SATA 3.0 (6 GB/s), 7200 RPM and have 8 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum SATA 3.0 (6 GB/s) interface.

    4. All drives must come with appropriate mounting hardware.

  5. Video

    1. The controller must be an integrated, on-board PCI Express 16x and must have either the Intel HD2000 GPU or an AMD Radeon equivalent.

    2. The controller must support: 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio), and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600.

    3. Display output must be a DisplayPort and DVI or a DisplayPort and VGA.

    4. All systems must support a dual monitor configuration and must support the Windows extended desktop.

  6. Audio

    Integrated high definition audio adapter must have line out and microphone ports. Ports must appear on front of system unit.

  7. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps. (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup; diagnostics.

  8. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard.

    2. System must have a power on password and system BIOS setup password capability.

  9. Ports

    Must have six Universal Serial Bus vers. 2.0 ports, two of which must be accessible at the front of the case

  10. Power

    1. The power supply must meet the 80Plus Gold certification.

    2. The configuration must run on 110-125 volts AC @ 60 Hz.

    3. The power supply must support a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, video controller).

    4. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    5. All external cabling must be positively secured and resistant to damage.

    6. The power supply must support the Wake Up On LAN feature specified in this annex.

    7. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  11. Case/Chassis

    1. The case must be a tower form factor case of no less than 13 inches tall and offer one vacant, front accessible 5¼ inch drive bay, one internal 3.5 inch internal bay and two PCI or PCI Express slots after configuration and must be able to accept full and half height controller cards.

    2. The case must stand vertically and must situate the optical drive(s) in a horizontal attitude.

    3. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    4. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    5. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    6. The case with tool-less case removal that utilizes quick-release cover latches or case tabs. There must be no more than one vacant screw hole.

    7. The case must include an additional tool-less assembly that must include at least 3 out of the following 7 elements:

      1. Tool-less PCI and PCI Express expansion card removal

      2. Tool-less system chassis fan or hard drive fan removal

      3. Tool-less swing out or quick release drive cage or slide out drives

      4. Tool-less or swing away power supply

      5. Tool-less slide out hard drive

      6. Tool-less removable memory shroud or card reader or optical drive

      7. Tool-less motherboard removal (expansion card removal must be tool-less as well)

    8. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    9. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    10. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    11. The case must include a Kensington lock slot.

2.3 Category 3.0D – Value Desktop Microcomputer

  1. Processor and Chip Set

    1. Intel Core i3 2100 ("Sandy Bridge") processor or AMD FX-6100 ("Zambezi") processor

    2. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    3. The chip set must conform to Intel’s Stable Image Platform Program (iSIPP) or AMD's Commercial Stable Image Platform (CSIP). All Intel based desktops must have the Intel Q65 chip set. All AMD based desktops must have the AMD 880G chip set (including SB850).

  2. RAM

    1. 4 GB of 1333 DDR3 RAM populated with 2x2 GB DIMM.

    2. Two DIMM slots must be vacant after configuration.

    3. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. gold plated RAM module connectors and tin motherboard sockets).

    4. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    5. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    6. All dual channel DDR3 RAM DIMM specified herein must be populated in pairs.

    7. RAM must be expandable to 16 GB of dual channel DDR3.

  3. Internal hard disk drive and controller

    1. Hard disk must be a minimum of 250 billion bytes (250 GB) SATA 2.0 (3 GB/s), 7200 RPM and have 8 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum SATA 2.0 (3 GB/s) interface.

    4. All drives must come with appropriate mounting hardware.

  4. Video

    1. The controller must be an integrated, on-board PCI Express 16x and must have either the Intel HD2000 GPU or an AMD Radeon equivalent.

    2. The controller must support: 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio) and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600.

    3. Display output must be DisplayPort and DVI or DisplayPort and VGA.

    4. All systems must support a dual monitor configuration and must support the Windows extended desktop.

  5. Audio

    Integrated high definition audio adapter with line out and microphone ports. Ports must appear on front of system unit.

  6. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps. (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup and diagnostics.

  7. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard.

    2. System must have a power on password and system BIOS setup password capability.

  8. Ports

    Must have six Universal Serial Bus vers. 2.0 ports, two of which must be accessible at the front of the case.

  9. Power

    1. The power supply must meet the 80Plus Gold certification.

    2. The configuration must run on 110-125 volts AC @ 60 Hz.

    3. The power supply must support a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, video controller).

    4. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    5. All external cabling must be positively secured and resistant to damage.

    6. The power supply must support the Wake Up On LAN feature specified in this annex.

    7. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  10. Case/Chassis

    1. The case must be small form factor (SFF). The SFF cases must have a bracket or stand available for purchase to allow the PC to be situated vertically. The bracket or stand must be specifically designed and manufactured for the case and must match the colour of the case. If the width of the case is 29% or greater than the height of the case, when situated vertically, a stand or bracket will not be required.

    2. The dimensions of the SFF case, excluding aforementioned bracket or stand, must not exceed 790 cubic inches and must contain a minimum of one half height PCI Express 16x (graphics), one PCIe (2.0) or one PCI slot and one vacant 5.25 (front accessible) drive bay.

    3. Any optical drives must function regardless of a horizontal or vertical attitude. The media must adhere to the spindle attachment through placement via a one-handed operation.

    4. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    5. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    6. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    7. The case with tool-less case removal that utilizes quick-release cover latches or case tabs. There must be no more than one vacant screw hole.

    8. The case must include an additional tool-less assembly that must include at least 3 out of the following 6 elements:

      1. Tool-less PCI expansion card removal

      2. Tool-less system board removal (without removing I/O cards).

      3. Tool-less swing out or quick release drive cage

      4. Tool-less swing out power supply

      5. Tool-less slide out optical drive devices

      6. Tool-less slide out hard drive

    9. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    10. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    11. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    12. The case must include a Kensington lock slot.

2.4 Category 4.0D – High performance 3D simulation desktop computer

  1. Processor and Chip Set

    1. Intel Core i7 980 3.2 GHz processor.

    2. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    3. Processor specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    4. Processors must utilise the LGA 1366 socket for Intel.

    5. The chip set must be the Intel X58 chip set.

    6. Should a product that is based on AMD architecture be proposed for substitution during the life of the NMSO, that product must meet or exceed the offering that is being replaced. Canada reserves the right to make that determination at that time.

  2. Desktop Virtualisation

    All desktop processors and chip sets must have hardware based virtualisation capabilities. For Intel based systems they must have the embedded VT-x and VT-d capabilities included.

  3. RAM

    1. 6GB of triple channel DDR3 1333 MHz RAM populated with 3x2 GB DIMM.

    2. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. gold plated RAM module connectors and tin motherboard sockets).

    3. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    4. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    5. All RAM DIMM must be populated in threes and must be identical in respect to capacity, speed, timing and type (e.g. ECC, UDIMM, RDIMM, FBDIMM, etc. (where applicable)).

    6. All system must be expandable to a minimum of 12 GB of RAM.

  4. Internal hard disk drive and controller

    1. Hard disk must be a 600 billion byte 600 GB, SATA 2.0 (3 GB/s) drive with a 10,000 RPM. spin rate and have 32 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum of SATA 2.0 (3 GB/s/) interface

    4. The system must accommodate a minimum of 3 internal SATA drives.

    5. All drives must come with appropriate mounting hardware.

  5. Internal DVD+-R/RW DL drive with SATA interface

  6. Video

    1. Video card specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    2. SLI or Crossfire capable graphics card with the following attributes at a minimum:

      1. One PCI-Express 2.0 16x SLI video controller based on a nVidia GTX 580 SLI GPU or one PCI-Express 2.0 16x video controller based on an ATI HD6970 CF GPU.

        The Offeror may propose an equivalent GPU and controller during the RFSO Q&A period. Canada reserves the right to determine the level of equivalency at that time.
      2. 1536 MB. of dedicated DDR5 SDRAM;

      3. Must support; 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio) and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600;

      4. Must provide 1 dual link DVI, 1 DVI-D and 1 HDMI or DisplayPort output capabilities;

      5. Must support Direct X 11.0, Shader Model 5.0 and DDC/CI (Display Data Channel/Command Interface).

  7. Audio

    Integrated high definition audio adapter must have line out and microphone ports. Ports must appear on front of system unit.

  8. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps. (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup; diagnostics.

  9. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard.

    2. System must have a power on password and system BIOS setup password capability.

  10. Ports

    1. The front of the case must have the following ports: 2 USB, 1 microphone, 1 headphone and 19-in-1 card reader (slot only).

    2. The rear or front of the case must have the following additional ports: 6 USB, 1 audio line in, 1 audio line out, IEEE 1394 and RJ-45 Ethernet.

  11. Power

    1. The power supply must supply a minimum 1.0 kilowatts.

    2. The power supply must meet the 80Plus Bronze certification.

    3. The configuration must run support the ATX12V v2.2 standard and Universal AC input 90~264V.

    4. The PSU must supply four (4) 6-pin PCI-E receptacles and support the SLI or Crossfire video controllers specified in this annex.

    5. The power supply must adequately power a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, 2 SLI or Crossfire video controllers as specified in this annex).

    6. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    7. All external cabling must be positively secured and resistant to damage.

    8. The power supply must support the Wake Up On LAN feature specified in this annex.

    9. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  12. Case/Chassis

    1. The case must be a tower form factor case of no less than 13 inches tall and have 3 x 5 1/4 inch internal drive bays with frontal access and 2 x 3 1/2 inch internal hard drive bays.

    2. The motherboard must have 4 expansion slots including a minimum of 2 PCI-Express Gen2 16x, 2 PCI-Express Gen2 or 1 PCI-Express Gen2 and one 1 PCI slot. The motherboard must be certified as nVidia SLI ready or ATI Crossfire ready.

    3. The case must stand vertically and must situate the optical drive(s) in a horizontal attitude.

    4. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    5. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    6. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    7. The case must have a tool-less removal feature that utilizes quick-release cover latches, case tabs.

    8. The case must include an additional tool-less assembly that must include at least 4 out of the following 7 elements:

      1. Tool-less PCI and PCI Express expansion card removal

      2. Tool-less system chassis fan or hard drive fan removal

      3. Tool-less swing out or quick release drive cage or slide out drives

      4. Tool-less or swing away power supply

      5. Tool-less slide out hard drive

      6. Tool-less removable memory shroud

      7. Tool-less motherboard removal (expansion card removal must be tool-less as well)

    9. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    10. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    11. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    12. The case must include a Kensington lock slot.

2.5 Category 5.0D - Six Core, Single Socket Engineering Workstation

  1. Processor and Chip Set

    1. Intel Xeon W3680 processor or AMD Opteron 6172 processor

    2. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    3. Processor specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    4. For Intel processor based workstations the chip set must be the Intel X58 chip set. For AMD processor based workstation the chip set must be the AMD SR5690.

  2. RAM

    1. 6GB of triple channel ECC DDR3 1333 MHz RAM populated with 3x2 GB DIMM.

    2. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. Gold plated RAM module connectors and tin motherboard sockets).

    3. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    4. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    5. All RAM DIMM must be populated in threes and must be identical in respect to capacity, speed, timing and type (e.g. ECC, UDIMM, RDIMM, FBDIMM, etc. (where applicable)).

    6. The system must be expandable to a minimum of 24 GB of RAM (as specified herein).

  3. Internal hard disk drive and controller

    1. Hard disk must be a 1.0 TB SATA 2.0 (3.0 GB/s) drive with a minimum spin rate of 7,200 RPM and 32 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum of SATA 2.0 (3 GB/s/) interface.

    4. The system must accommodate a minimum of 3 internal SATA drives.

    5. All drives must come with appropriate mounting hardware.

  4. Internal 16x DVD +/- RW DL drive

  5. Video

    Video card specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    1. Mid-range professional workstation graphics card:

      1. A discrete PCI-Express 16x video controller based on a nVidia Quadro 2000 or an ATI FirePro V5800 with a minimum of 1.0 GB of dedicated video RAM.

      2. Must support; 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio) and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600;

      3. Must provide 1 dual link DVI, 1 DVI-D and 1 HDMI or DisplayPort output capabilities;

    2. High-end professional workstation graphics card:

      1. A discrete PCI-Express 16x video controller based on a nVidia Quadro 5000 or an AMD FirePro V7900 with a minimum of 2.0 GB of dedicated GDDR3 video RAM

      2. Must support; 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio), and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600;

      3. Must provide 1 dual link DVI, 1 DVI-D and 1 HDMI or DisplayPort output capabilities;

  6. Audio

    Integrated high definition audio adapter with line out and microphone ports. Ports must appear on front of system unit.

  7. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps. (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup and diagnostics.

  8. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard.

    2. System must have a power on password and system BIOS setup password capability.

  9. Ports

    1. The front of the case must have the following ports: 2 USB, 1 microphone, 1 headphone and 19-in-1 card reader (slot only).

    2. The rear or front of the case must have the following additional ports: 6 USB, eSATA, 1 audio line in, 1 audio line out, IEEE 1394, RJ-45 Ethernet (for video ports see article (e)).

  10. Power

    1. The power supply must supply a minimum 475 watts.

    2. The power supply must meet the 80Plus Bronze certification.

    3. The configuration must run on 110-125 volts AC @ 60 Hz.

    4. The power supply must adequately power a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, video controller).

    5. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    6. All external cabling must be positively secured and resistant to damage.

    7. The power supply must support the Wake Up On LAN feature specified in this annex.

    8. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  11. Case/Chassis

    1. The chassis must have 2x5 1/4 inch, 1x3 1/2 inch drive bays with frontal access and 2 internal hard drive bays.

    2. The motherboard must have 5 expansion slots including a minimum of 2 PCI-Express Gen2 16x, 2 PCI-Express, 1 PCI slots or PCI-X slots.

    3. The optical drives must function regardless of horizontal or vertical attitude. The media must adhere to the spindle attachment through a one-handed operation.

    4. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    5. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    6. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    7. The case must have a tool-less removal feature that utilizes quick-release cover latches, case tabs.

    8. The case must include an additional tool-less assembly that must include at least 4 out of the following 7 elements:

      1. Tool-less PCI and PCI Express expansion card removal

      2. Tool-less system chassis fan or hard drive fan removal

      3. Tool-less swing out or quick release drive cage or slide out drives

      4. Tool-less or swing away power supply

      5. Tool-less slide out hard drive

      6. Tool-less removable memory shroud

      7. Tool-less motherboard removal (expansion card removal must be tool-less as well)

    9. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    10. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    11. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    12. The case must include a Kensington lock slot.

2.6 Category 6.0D - 12 Core (2x6), Dual Processor Engineering Workstation

  1. Processor and Chip Set

    1. Intel Xeon X5650 or AMD Opteron 6172 in a two-socket configuration.

    2. Two processors must be included.

    3. The processor must operate at the CPU manufacturer's specified megahertz frequency or rated speed, and return these results when queried with the CPU identification utility.

    4. Processor specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    5. For Intel processor based workstations the chip set must be the Intel 5520 chip set. For AMD processor based workstation the chip set must be the AMD SR5690.

  2. RAM

    1. 12 GB of triple channel ECC DDR3 1333 MHz RAM populated with 6x2 GB UDIMMs.

    2. All RAM modules must be constructed of the same metal as found on the motherboard RAM module sockets. There must not be dissimilar metals (i.e. Gold plated RAM module connectors and tin motherboard sockets).

    3. All RAM must be manufactured by an ISO (International Standards Organization) 9001 certified manufacturer. The ISO certification applies to the RAM module manufacturing process.

    4. All memory upgrades or their equivalents must be accessible for at least 3 years after system purchase.

    5. All RAM DIMM must be populated in threes and must be identical in respect to capacity, speed, timing and type (e.g. ECC, UDIMM, RDIMM, FBDIMM, etc. (where applicable)).

    6. System must be expandable to a minimum of 24 GB. of DDR3-1333 ECC unbuffered RAM in a dual CPU config or 192 GB. of DDR3-1066 ECC Registered RAM in a dual CPU config.

  3. Internal hard disk drive and controller

    1. Hard disk must be a 1.0 TB SATA 2.0 (3.0 GB/s) drive with a minimum spin rate of 7,200 RPM and 32 MB of cache.

    2. Hard disk must have physical bytes of storage as specified in this annex, without the use of hardware or software disk compression utilities, as actual formatted data space available to the end-user.

    3. Hard disk controller must be a minimum of SATA 2.0 (3 GB/s/) interface.

    4. The system must accommodate a minimum of 3 internal SATA drives.

    5. All drives must come with appropriate mounting hardware.

  4. Internal 16x DVD +/- RW DL drive

  5. Video

    Video card specifications, features and values must be identical to the manufacturer's published "reference design" standard. Specifications and values may not be achieved through overclocking or other means that depart from the manufacturer's published "reference design" standard.

    1. Mid-range professional workstation graphics card:

      1. A discrete PCI-Express 16x video controller based on a nVidia Quadro 2000 or an ATI FirePro V5800 with a minimum of 1.0 GB of dedicated video RAM.

      2. Must support; 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio) and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600;

      3. Must provide 1 dual link DVI, 1 DVI-D and 1 HDMI or DisplayPort output capabilities;

    2. High-end professional workstation graphics card:

      1. A discrete PCI-Express 16x video controller based on a nVidia Quadro 5000 or an ATI FirePro V7900 with a minimum of 2.0 GB of dedicated GDDR3 video RAM

      2. Must support; 1680x1050 (16:9 aspect ratio), 1920x1080 (16:9 aspect ratio) and 1920x1200 (16:10 wide aspect ratio) resolutions and a maximum resolution of 2560x1600;

      3. Must provide 1 dual link DVI, 1 DVI-D and 1 HDMI or DisplayPort output capabilities;

  6. Audio

    Integrated high definition audio adapter with line out and microphone ports. Ports must appear on front of system unit.

  7. Integrated 10/100/1000 Base TX Ethernet adapter with remote wake up and PXE support

    1. Systems must come with a 32 bit 10/100/1000 Mbps. (Megabits per second) 10/100/1000 TX Ethernet network adapter, either separate or integrated.

    2. The adapter must be PnP (Plug-and-Play) compliant.

    3. The adapter must come with a RJ-45 port.

    4. The protocols supported must include TCP/IPv6.0. As a minimum a driver compatible with Windows XP Professional and Windows 7 Professional must be provided.

    5. The adapter must support wake-up-on-LAN version 2.0.

    6. The adapter must support software configuration for: operation at either 10 Mbps or 100 Mbps; general setup and diagnostics.

  8. Security

    1. System must have an integrated TPM v.1.2 (Trusted Platform Module) integrated on the motherboard

    2. System must have a power on password and system BIOS setup password capability.

  9. Ports

    1. The front of the case must have the following ports: 2 USB, 1 microphone, 1 headphone and 19-in-1 card reader (slot only).

    2. The rear or front of the case must have the following additional ports: 6 USB, eSATA, 1 audio line in, 1 audio line out, IEEE 1394, RJ-45 Ethernet (for video ports see article (e)).

  10. Power

    1. The power supply must supply a minimum 1000 watts.

    2. The power supply must meet the 80Plus Bronze certification.

    3. The configuration must run on 110-125 volts AC @ 60 Hz.

    4. The power supply must adequately power a fully populated system (i.e. all drive bays populated, the maximum RAM expansion, video controller).

    5. It must operate in temperature and humidity conditions of the normal business office environment, with no special air conditioning required.

    6. All external cabling must be positively secured and resistant to damage.

    7. The power supply must support the Wake Up On LAN feature specified in this annex.

    8. There must be sufficient power supply cabling for each vacant drive bay supplied in the chassis to provide power to drive devices.

  11. Case/Chassis

    1. The chassis must have 3 x 5 1/4 inch drive bays with frontal access and 4 internal hard drive bays.

    2. The motherboard must have 6 expansion slots including a minimum of 2 PCI-Express Gen2 16x, 2 PCI-Express, 1 PCI slots or PCI-X slots.

    3. The optical drives must function regardless of horizontal or vertical attitude. The media must adhere to the spindle attachment through a one-handed operation.

    4. The separate rear port bezel (if offered) must be appropriate to the ports supplied. There must be no vacant ports, concealed or otherwise, following the default systems' assembly.

    5. The external or internal openings to expansion slots (mandatory or otherwise) must not be blocked by any device (e.g. ribbon cable connected external mouse port, etc.).

    6. If the system includes a hardware-reset switch it must be designed with sufficient protection to prevent accidental switching.

    7. The case must have a tool-less removal feature that utilizes quick-release cover latches, case tabs.

    8. The case must include an additional tool-less assembly that must include at least 4 out of the following 7 elements:

      1. Tool-less PCI and PCI Express expansion card removal

      2. Tool-less system chassis fan or hard drive fan removal

      3. Tool-less swing out or quick release drive cage or slide out drives

      4. Tool-less or swing away power supply

      5. Tool-less slide out hard drive

      6. Tool-less removable memory shroud

      7. Tool-less motherboard removal (expansion card removal must be tool-less as well)

    9. The case must include a chassis intrusion switch that, when the cover is removed a CIM based chassis intrusion alert is generated.

    10. The system must offer a method of reporting change in configuration that must include a change in memory size or amount, change in hard disk, change in optical or change in processor. These changes must generate a CIM based configuration change alert.

    11. The case must have a means of locking, either by padlock rings integral to the case or an internal case lock with key or a BIOS controlled internal case lock.

    12. The case must include a Kensington lock slot.

3.0 Input/Output Devices

3.1 TFT LCD Colour Displays

  1. All TFT (Thin Film Transistor) LCD (Liquid Crystal Display) colour displays must:

    1. employ LED (Light Emitting Diode) back-lighting technology (either edge-lit or RGB back-lit);

    2. employ IPS (In-Plane Switching) or MVA (Multi-domain Vertical Alignment) panel technology;

    3. have a DVI input and a DisplayPort input. A full length (minimum 5') DisplayPort cable must be supplied;

    4. be TCO Display 05 certified. The certification must be between TCO and manufacturer of the monitor. The display must bear the certification labeling;

    5. be ISO 9241-307 (Class 1) certified pixel error rate for monitors 24 inches or less and must be ISO 9241-307 (Class 2) certified pixel error rate for monitors 27 inches or greater;

    6. be VESA-DPMS (Display Power Management Signaling) compliant;

    7. be DDC 2b (Display Data Channel) compliant;

    8. be EnergyStar 5.0 compliant;

    9. be EPEAT Gold compliant;

    10. have a user detection sensor if the monitor is edge-lit LED. This system switches the monitor into a low power or off state once the user is out of range (e.g. not directly in front);

    11. have a minimum native resolution of 1920x1080 which must be displayed on the entire screen while maintaining a 16:9 wide aspect ratio;

    12. have a 1000:1 contrast ratio (non-dynamic), 250 cd/m2 (candela per square meter) brightness, 8 ms. response time (grey to grey) and 25 ms. response time (total: black to white + white to black), 178 vertical/178 degree horizontal viewing angle (measured at >10:1 contrast ratio);

    13. come with a pedestal base capable of swivel, pivot and height adjustment (minimum 4.0 inch height adjustment);

    14. be microprocessor based and come with controls that produce an on-screen menu (in both English and French or in non-language specific symbols) that control brightness, contrast, colour temperature and phase;

    15. automatically correct size, position and phase. This must be achieved automatically without user intervention and must be presented through the use of an auto adjust button mounted on the front bezel or an on-screen menu;

    16. be a separate entity from the main CPU chassis, connected only by monitor cable. Switched power supply cable is not acceptable;

    17. be supplied with a Kensington lock cut out or similar theft prevention device;

    18. be 100 mm VESA mount capable.

  2. The 23 inch wide backlit LED based LCD default colour display must:

    1. use a 23 inch wide TFT LCD technology and provide a minimum active display area of 23 inches (measured diagonally);

    2. come with stereo speakers integrated within the monitor casing or a monitor OEM manufactured, detachable sound bar specifically designed for that monitor;

    3. must have an integrated, internal USB hub (minimum one "up", one "down");

  3. The 27 inch wide backlit LED based LCD optional colour display must:

    1. use a 27 inch wide TFT LCD technology and provide a minimum active display area of 27 inches (measured diagonally).

3.2 Keyboard

  1. The following keyboards must be available for purchase:

    1. Bilingual key layout: must conform to the Treasury Board Information Technology Standard TBITS-5 bilingual layout as described in the TBITS-5 Canadian Government keyboard standard for information technology equipment effective April 1st 1993.

    2. English layout

    3. Microsoft Canadian French (CF) 105 key layout with French function keys. ( e.g. : Début, Fin, Insert., Suppr. etc ).

    4. Microsoft Bilingual, English (US) and Canadian French (CF) 104 key layout with English function keys ( e. g. : Home, End, Insert, etc ).

    5. Wireless variations of all of the above

  2. All keyboards must meet the following mandatory requirements:

    1. The keyboard must be detachable from the main unit.

    2. A numeric keypad is required; it must contain, as a minimum, the numbers 0 through 9 and the + and - functions.

    3. Must have a print screen facility.

    4. Must have an auto repeat on hold down for all character, cursor and numeric keys.

    5. Must have a standard QWERTY typewriter based layout

    6. Must have an adjustable keyboard angle.

    7. The width of the keyboard must not exceed 55 cm.

    8. The num lock, scroll lock, and caps lock keys must have lights that indicate their operational conditions. This requirement does not apply to wireless variations.

    9. Keyboards must use a USB or PS/2 type connector. This requirement does not apply to wireless variations.

3.3 Mouse

  1. All mice must be manufactured by Microsoft or Logitech or must be an Original Equipment Manufacturer (O.E.M.) approved model and must have the O.E.M. brand permanently etched on the device.

  2. All mice must be optical.

4.0 Technical Documentation

4.1 User Manual

Each system must include an operator/user manual(s). These manuals must be comprehensive guides that include the user instructions for setting up, installing and configuring all components of the default system. These manual(s) must consists of at least the following:

  1. Bilingual: The manual(s) for each system must be available in both official languages.

  2. User manual: The user manual for each system must include an accurate description of all hardware components and all their respective features. This must include descriptions of, and installation and configuration instructions for, all components.

  3. Diagrams: For the purposes of orientation, and as a complement to the setup and configuration instructions, the manual must offer internal and external diagrams of the system. These diagrams must accurately illustrate external chassis (front and rear), rear chassis port configuration, hard drive cage assembly (for the purposes of hard disk configuration), cover removal, motherboard, jumper locations, CPU slot or socket and RAM module slots.

  4. The manual(s) must include documentation for power, power management, environmental or site preparation requirements.

  5. The manual(s) must include diagnostics/troubleshooting section referencing errors generated through power-on self-test (POST), system BIOS and any other hardware errors. This section must also include appropriate explanations and troubleshooting advice for each error described.

  6. The features in articles (a) through (e) must be included in the same document, in the same format and their respective chapters must be referenced properly in a table of contents and an index.

  7. A separate monitor manual is acceptable to fulfil the user documentation requirement. This monitor manual must include descriptions of and diagrams for installation and configuration for connection to video ports, settings for resolutions and refresh rates, power management features and site and environmental requirements.

  8. Should the system undergo a major configuration change (changes in motherboard, BIOS make, setup/configuration routines, external cabinet and chassis) during the life of the Standing Offer, the manuals must reflect that change in the form of a manual reissue or an addendum shipped with the original manual. The addendum must be the same quality, typeface and page size as the original manual.

  9. The manuals must not describe components that are obsolete and are not included in the system.

  10. The manuals described in this Annex must be available electronically (contained on an accompanying CD-ROM or available on the manufacturer's web site specified in this Annex). The reader must offer a table of contents, index, hypertext links and word search capabilities. Read me files to be viewed by a text editor are unacceptable. The on-line versions must offer the mandatory illustrations with the same level of detail as a paper equivalent. If a CD-ROM is used it must be a pressed production CD and must be written by the original equipment manufacturer with a suitable label that identifies it as such, including the manufacturer's name and applicable model(s) and the revision number.

  11. If requested by a user in a Call-up, the contractor must deliver the reduced number of manuals requested.

5.0 Certification and Approval

5.1 Hardware Certifications and Approvals

  1. All high-voltage electrical equipment must be certified or approved for use in accordance with the Canadian Electrical Code, Part 1, prior to delivery, by an agency accredited by the Standards Council of Canada. All systems must bear the certification logo that is applicable to the accredited agency. Current accredited agencies include, but are not exclusively comprised of:

    1. Canadian Standards Association (CSA).

    2. Underwriters' Laboratory Inc. (cUL) (cULus).

    3. Underwriters' Laboratories of Canada (ULC).

    4. Entela Canada (cEntela).

    5. Intertek Testing Services (cETL).

    6. Met Laboratories (cMET).

    7. OMNI Environmental Services Inc (cOTL).

    8. TUV Rhineland of North America (cTUV).

  2. All systems and monitors must comply with the emission limits and labelling requirements set out in the Interference Causing Standard ICES-003, "Digital Apparatus", published by Industry Canada.

  3. Devices that have obtained Industry Canada ICES-003 approval that have been assembled from tested components and have not undergone entire system testing will be considered non-compliant. All devices tested must bear the appropriate labels indicating trade name, model number, and the words indicating Industry Canada ICES-003 compliance.

  4. All systems must be certified for Microsoft’s Windows Logo Program for Windows 7 Professional. The certification must be between Microsoft and the OEM / system manufacturer.

  5. Acoustics:

    1. Category 1.0D through 3.0D systems must be acoustically quiet meaning the declared A-weighted sound power level, LWAd, bels (decibels) must not exceed 4.5 at idle (equivalent to 45 decibels) and 4.8 at operating (hard drive) (equivalent to 48 decibels).

    2. Category 4.0D through 6.0D systems must have the declared A-weighted sound power level, LWAd, bels (decibels) must not exceed 5.0 at idle (equivalent to 50 decibels) and 5.3 at operating (hard drive) (equivalent to 53 decibels).

    Note: LWAd values are determined according to ISO 9296 based on measurements according to ISO 7779. Idle mode is defined in ISO 7779 and includes fan noise and may include a hard disk drive that is spinning but not accessing. Operating mode is defined in ISO 7779 and applies to accessing of the hard disk drive, not an optical disk drive, and includes fan noise.

  6. In order to assure compliance to the minimum monitor specifications, monitors must meet VESA-FPDM defined performance measurements. All monitor specifications - specifically brightness, contrast ratio, vertical and horizontal viewing angles and response times (black to black) - must be vetted using the VESA-FPDM vers. 2.0 standardised test suite.

  7. For Category 5.0 and 6.0 the system must have ISV (Independent Software Vendor) certifications for a minimum of 8 distinct applications. A minimum of 4 ISVs must be included in those certifications and must include any of the following: Adobe, Ansys, Autodesk, Avid, Bentley, CoCreate, Dassault Systèmes, Digidesign Discreet, ESRI, Landmark Graphics, MSC Software, Platform Computing, Schlumberger, Siemens PLM Software.

5.2 Environmental Stewardship

  1. In support of the Canadian Federal Government’s Sustainable Development Strategy, which includes policies on Green Procurement, the system and monitor manufacturers must commit to a comprehensive, nationally recognised environmental standard for:

    1. The reduction or elimination of environmentally hazardous materials

    2. Design for reuse and recycle

    3. Energy efficiency

    4. End of Life Management for reuse and recycle

    5. Environmental stewardship in the manufacturing process

    6. Packaging

  2. Category 1.0D through 4.0D systems and all monitors must be certified through the Electronic Product Environmental Assessment Tool (EPEAT Gold level).

  3. In addition to the mandatory EPEAT certification, the system must meet and be verified for 4.7.2.2: Third-party certified environmental management system for design and manufacturing organizations.

  4. Monitors must be TCO Display 05 certified.

  5. For categories 1.0D through 3.0D, the system manufacturer must include 80Plus Gold certified, high efficiency power supplies in their default offering. For categories 4.0D through 6.0D, the system manufacturer must include 80Plus Bronze certified, high efficiency power supplies in their default offering.

  6. The system manufacturer must be a member in good standing of a recognized entity specifically established to address end-of-life electronics recycling and reuse in Canada. This entity must demonstrate an investment in environmental stewardship, and must be in compliance with all applicable laws and regulations.

  7. Category 5.0D and 6.0D systems must be certified RoHS (the restriction of the use of certain hazardous substances in electrical and electronic equipment) compliant.

6.0 Value-added Vendor Support

6.1 Support Personnel

  1. The Offeror must have, on-staff or through a maximum of four third-party technical support subcontractor(s), an existing and experienced technical support infrastructure, staffed with personnel trained on the Offeror's products. This technical support infrastructure must consist of one hardware technician with NOS training based in the National Capital Region and a minimum of fifteen technicians across Canada. NOS trained technicians must include a sampling of 2 of the following:

    1. Novell Certified Network Engineers

    2. Microsoft Certified Engineers

    3. VMware Certified Professional

  2. All hardware support staff (either third party contractor or on-staff) must possess knowledge specific to the Offeror's exact configuration as supplied to clients and must demonstrate that training and knowledge.

  3. The Offeror must have an established hardware-training program for on-staff and third party service/support provider system engineers that is specific to the default brand name. The course curriculum must include system hardware (which includes the model or model family being supplied), management software, diagnostics and other service and utilities as offered by the system manufacturer. This course must be available to federal government employees upon request and must be available in French and English.

6.2 Telephone Support

  1. The Offeror must provide end-user accessible telephone hardware technical support for all supplied systems, involving hardware troubleshooting, configuration support and any systemic software/hardware interoperability issues and/or connectivity issues.

  2. The telephone support staff must support:

    1. All internal hardware components of the system supplied.

    2. Windows 7 Professional operating system as it relates to the Offeror's system.

    3. Peripherals such as optical drives, if supplied by the Offeror as it relates to the Offeror's system.

    4. Connectivity issues relating to all terrestrial and wireless communications devices supplied.

  3. The telephone support line must:

    1. Be a toll free service.

    2. Employ a minimum staff of five system engineers concurrently 24 hours a day, 7 days a week dedicated to the Offeror's product.

    3. Offer support service in both official languages (French and English).

    4. Be accessible from all parts of Canada, United States and from international locations where service is available.

    5. Use a serial number tracking system that identifies all components, respective versions and respective driver versions of the installed system undergoing the troubleshooting.

    6. Use an electronically shared, nation-wide knowledge database to be used by support staff for all acquired troubleshooting expertise, product idiosyncrasies and configuration parameters and all warranty entitlements for each specific component supplied.

    7. Include provisions to escalate issues to plant of component manufacture.

    8. Provide a minimum 90% first call connection rate to a trained and qualified support technician. If a message centre expedites the call, a trained and qualified technician must respond, in the language of the caller's choosing, within one hour. During the call the technician must engage in a problem diagnosis process with the customer prior to a service call being placed.

    9. Not exceed an on-hold time of more than five minutes on initial call.

    10. Be supplied at no additional cost (i.e. included in the cost of the system)

    11. Be available for the life of the product.

  4. This telephone support service described in articles (a) through (c) must be operated by the original equipment manufacturer. Third party solutions will be evaluated as non-compliant.

6.3 Web Site Support

The Offeror must provide an Internet site offering:

  1. Pages specific to the NMSO. These pages must contain details on the default system configuration, options, default system illustrations and pricing.

  2. Support file areas offering download/upload access for drivers, setup and configuration files and other pertinent software. These files, drivers and documents must be clearly identified as pertaining to the specific make and model of the system.

  3. Message areas for technical assistance and problem diagnosis with system engineers.

  4. Technical information library for downloading product information files, pertinent white papers, default system user service manuals (French and English).

  5. FAQ (frequently asked questions) areas specific to the systems offered.

  6. Bulletins pertaining to product announcements, product recalls, component recalls bug fixes, etc.

  7. "Plain language" technical support question search engine with immediate approximated response.

  8. Customized e-mail notification subscription services to alert clients of device driver revisions, BIOS/firmware updates that pertain to the exact model family, product recalls, component recalls.

  9. The web site support features must be contained on the default system original equipment manufacturer's web site. Links to other manufacturer's web sites cannot be used to achieve the mandatory requirements stated in this article.

  10. The web site support features must be available in French and English including the final destination page. Exceptions for unilingual content are allowed for technical descriptions, support forums, part number references and technical documentation.

  11. When the Offeror refers specifically to this NMSO on its web site, the information presented must be accurate in that only equipment and related prices listed on the CAG web site may be represented as being available on its NMSO.

6.4 LIFE CYCLEMANAGEMENT SERVICES – CATEGORIES 1.0 THROUGH 3.0

The system manufacturer must make available, at no extra charge to the client, an on-line method for asset management. That method may be either hardware device management based software (Option 1) or an Offeror-hosted, client specific web page based service (Option 2).

  1. Hardware device management software (OPTION 1)

    The system must have available a software agent or application enabling the computer to be managed remotely by enterprise management tools and console providers. It must support both official languages (English and French) and must provide the following functions:

    1. Standards based – must utilize DTMF defined Common Interface Model (CIM) standard to collect information and data from sources on the computer including BIOS, SMBIOS, System Management Interface, operating system, registry settings, APIs and DLLs and make the data available through the Windows WMI interface.

    2. System Health Monitoring – must make available data and status on disk space and chassis intrusion alerts.

    3. Configuration Management - support WMI scripting to facilitate remote management of device boot order, BIOS admin password, BIOS password, system shutdown or restart, retrieving system serial number, asset number and BIOS revision information..

    4. The software must adhere to and expose all data through industry standard protocols CIM and Windows WMI (Windows implementation of CIM).

    5. The features in articles (i) through (iv) must be available from a single OEM branded software agent or application supplied and supported by the default system manufacturer and must be specific to the model or model family offered. If requested, the Offeror must demonstrate a minimum of ten existing installations involving a minimum of two hundred clients at each of those locations.

    6. The agent software must be available on pressed production CD or pre-loaded on the default system’s hard drive, or available from the default system manufacturer's web site. The CIM/WMI data exposed by the software must be available for use by enterprise management tools and console providers.

  2. Life Cycle Management Services - (OPTION 2)

    The Offeror must have an Internet web site offering the following services directly to the client. These web-based asset management service must include the following capabilities:

    1. The web site must provide an on-line system configurator that provides the following service:

      1. Ability to view current NMSO default configurations with pricing.

      2. Ability to allow for a user-assigned administrator with rights to add/delete and modify new users. The administrator must be able to specify the access rights for other customer members. Access rights applied must be selectable from a minimum of three predefined security profiles.

      3. Ability to modify that configuration with options and immediately view appropriate price changes.

      4. Ability to view component level specifications from same page without exiting configurator.

      5. Facility to print final list of deliverables (LOD).

      6. Facility to e-mail final LOD to anyone.

      7. Ability to save the LOD under a department specific account number or user I.D. number or e-mail address.

      8. Facility to forward duplicate final configuration to procurement authority in the form of either a list of deliverables or a 942 form. The destination authority must be selectable by the user via a drop down menu.

    2. The web site must provide an order tracking service that includes the following elements:

      1. Search capabilities by PO number, order number or customer number with the ability that yields a result that contains: production order status; estimated ship date; ship date; shipping waybill information. The ability for a date range search must also be provided. Specific time periods including month to date, six month to date, and year to date

      2. Provide confirmation of ordered configuration details

      3. Must provide customisable purchase history reports that gives access to the following elements: purchase order number; order date; order number; order status; estimated ship date; ship date; purchaser; destination. The ability for a date range search must also be provided. Specific time periods including month to date, six months to date, and year to date

    3. The web site must provide an Inventory Control Service that includes the following elements:

      1. Ability to determine asset information from searches on each of the following: vendor’s customer number, purchase order number; order number; product serial number. With the ability to attain a result which contains; client name; order date; ship date, destination; warranty status (on both system unit and monitor); specific time periods including month to date, six months to date, year to date. User must be allowed to save search results to a unique per user favourites list or downloadable file to allow for quick retrieval of specific orders.

      2. Asset information derived must include system configuration information on the delivery goods which includes: component level detail which includes processor model, video controller model, monitor brand, motherboard model, hard drive model, and shipping address and purchase order number.

      3. User must be allowed to save search results to a favourites list or downloadable file for quick retrieval.

      4. Must provide customisable asset reports which must include data sorted by: purchase order number, order date, ship to address.

    4. The web site must provide a Warranty Management Service that includes the following elements:

      1. Ability to determine warranty status by searches on serial number, order number purchase order number, or vendor’s customer number.

      2. Ability to generate warranty status by searches on serial number, order number purchase order number, or vendor’s customer number.

    5. The web site must provide a Service History Tracking capability that includes the following elements:

      1. Ability to determine service history information from searches on system serial number or vendor account number.

      2. Service information must be contained on a separate page and provide information on work order number, call date, problem

      3. Users must be able to maintain a "favourites" list of previously saved search results for quick retrieval.

    6. The web site must provide a comprehensive reporting service which includes the following:

      1. Reporting must be fully customisable by the individuals and site administrators, to allow for hierarchal reporting access (e.g. headquarters/regions) and interdepartmental reporting access (e.g. finance/IT/help desk).

      2. Reports generated must be presented in Microsoft Excel format or PDF format and must be viewable on a web browser

      3. The reports must include the following time periods: month to date; six months to date; year to date.

    7. The features in articles (i) through (vi) must offer navigation links in French or English up to the final destination page. That destination page may be either French or English. Exceptions for uni-lingual content are allowed for navigation links, technical descriptions, part number references and technical documentation. The Contracting Authority reserves the right to determine the acceptability of uni-lingual content exceptions.

    8. The features in articles (i) through (vii) must be contained on the original equipment manufacturer's web site. Links to other manufacturer's web sites cannot be used to achieve the mandatory requirements stated herein.

    9. The features in articles (i), paragraphs (F) and (G), article (ii), paragraph (A) and (C) must employ 128 bit SSL security encryption with password based, client/user authentication.

6.5 Image Installation and Migration

  1. A pre-delivery service must be available to pre-configure and install all peripherals, operating systems, client applications and all pertinent drivers specific to the clients' requirements. This service, if requested, must be performed at the manufacturer's site prior to shipping to the client. This service may be performed following the hardware specific quality assurance burn-in.

  2. The Offeror must, upon written request, archive client images.

  3. An image migration service must be made available by the Offeror to assist the client with migrating PCI hard drive images, which include applications, user data, user preferences (which includes, network, bookmarks and operating system settings), from an end-of-life PCI to a replacement PCI. This migration must be achieved across disparate PCI manufacturers, models and operating systems. The offeror must offer this billable service to clients wishing to migrate a minimum of 100 images at one time.